Tracking Social Media Why it is more important than ever to track your social media to see what customers are saying. Tracking social media to see what customers are saying is more important than ever for several compelling reasons: Real-Time, Unfiltered Feedback: Social media provides an immediate
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Customer Service
Greetings from Shoppers, Inc.! Hope you enjoy the article below from John Tschohl about How to Drive Customers Away as much as we did. HOW TO DRIVE CUSTOMERS AWAY Attracting customers is relatively easy. Advertising that announces that you have quality products and good prices will do
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Shep Hyken about Nothing Has Changed in Customer Service … And Everything Has Changed in Customer Service relates to our goals and passions. Hope you enjoy it! Nothing
Read more →We just had to share the article below from Mark Sanborn. Enjoy! How To Deal with Increasing Customer Expectations The more you do for customers, the more they expect. That is the nature of customer service. Excellent service providers scramble to meet the expectations of customers who
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from John Tschohl as much as we did. RING IN THE NEW YEAR WITH A NEW YOU Set goals and do whatever it takes to achieve them The new year always brings fresh opportunities – but there’s
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Shep Hyken about Customer Service Tip: What Not to Do – Twenty Ways to Kill Customer Loyalty relates to our goals and passions. Hope you enjoy it! Customer Service
Read more →We just had to share the article below from John Tschohl about Service Recovery…Handling the service failures and screw ups. Enjoy! Service Recovery…Handling the service failures and screw ups When you screw up (and we all do) you can count on customers contacting you to let you
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Jerry Osteryoung about Making Each Customer Feel Special relates to our goals and passions. Hope you enjoy it! Making Each Customer Feel Special The more you engage with customers,
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Shep Hyken about When Your Customer Experience Hits a “Bump in the Road” relates to our goals and passions. Hope you enjoy it! When Your Customer Experience Hits a
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