Customer Service

Do These 3 Things on Social Media to Provide the Best Customer Service

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Parker Davis about Do These 3 Things on Social Media to Provide the Best Customer Service relates to our goals and passions.  Hope you enjoy it! Social media isn’t

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How to Avoid Common Call Center Customer Service Snafus

Greetings from Shoppers, Inc.! With more people ordering items online, it is more important your call center is prepared to handle all calls with the best customer service. We hope you enjoy the article below from Scott Resnick about How to Avoid Common Call Center Customer Service

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What is Mystery Shopping?

Mystery shopping is used to help improve the customer service of a company’s employees.  Looking through the eyes of a customer helps identify specific areas of below-standard services and can recommend means of improvement.  Some criteria that can be measured are: employee’s attitude, skills, sales ability, and

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Smile + Personalization = Customer Service Success

We just had to share the article below from Teresa Allen about Smile + Personalization = Customer Service Success. Enjoy! Last week I stopped in Marshalls to look for a top to go with a new skirt.  A professional shopper never stops when the original hunt is

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When should you hire a mystery shopper?

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Dan Denston about When should you hire a mystery shopper? and mystery shopping relates to our goals and passions.  Hope you enjoy it! Unbiased feedback can help restaurant operators up their game. Customer service.

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The Five Rules of Customer Service

A recent study by Forrester reveals that 80% of companies feel they deliver superior customer service.  However, only 8% of customers agree.  Why care about great customer service?  Because the end result is that service quality wows and keeps customers coming back.  The following five rules will

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Get results when you complain

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from Harvey Mackay about Get results when you complain and customer service as much as we did.   Once the famous Chicago merchant Marshall Field was walking through his Chicago store and heard one of his clerks arguing with a customer.

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Meeting John Tschohl – The Guru Of Customer Service

We just had to share the article below about Meeting John Tschohl – The Guru Of Customer Service.  Enjoy! Earlier this week, we managed to spend some time with the Guru of customer service, John Tschohl. John is a mentor and speaker in the industry who wrote the world’s

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WATCH OUT FOR SERVICE MONSTERS!

Because I’m involved in customer service measurement and improvement, I pay particular attention to the service quality everywhere I go.  More often than companies want to admit, we all run into what I call service “monsters”. Zombies:  Basically, the walking dead.  This employee has no personality, goes

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Do You Care?

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Jon Gordon about Do You Care? and caring about the customer relates to our goals and passions. Hope you enjoy it! Posted by Jon Gordon In today’s economy where businesses and

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