Greetings from Shoppers, Inc.! With more people ordering items online, it is more important your call center is prepared to handle all calls with the best customer service. We hope you enjoy the article below from Scott Resnick about How to Avoid Common Call Center Customer Service
Read more →Mystery shopping is used to help improve the customer service of a company’s employees. Looking through the eyes of a customer helps identify specific areas of below-standard services and can recommend means of improvement. Some criteria that can be measured are: employee’s attitude, skills, sales ability, and
Read more →We just had to share the article below from Teresa Allen about Smile + Personalization = Customer Service Success. Enjoy! Last week I stopped in Marshalls to look for a top to go with a new skirt. A professional shopper never stops when the original hunt is
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