Digital Customer Service: Opportunity to Connect with Customers We just had to share the article below from Shep Hyken about Digital Customer Service: Opportunity to Connect with Customers. Enjoy! As technology keeps advancing, the gap between in-person customer service and the online customer experience is closing. While
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Create Customer Passion by Remembering and Using Your Customer’s Name We just had to share the article below from John Tschohl, “Create Customer Passion by Remembering and Using Your Customer’s Name”. Customer service expert John Tschohl outlines eleven key steps for successfully
Read more →6 Valuable Tips to Improve Customer Service Greetings from Shoppers, Inc.! Hope you enjoy the article below from Bill Hogg about 6 Valuable Tips to Improve Customer Service as much as we did. There are many different aspects of your role as a customer service representative, regardless
Read more →Greetings from Shoppers, Inc.! With more people ordering items online, it is more important your call center is prepared to handle all calls with the best customer service. We hope you enjoy the article below from Scott Resnick about How to Avoid Common Call Center Customer Service
Read more →Mystery shopping is used to help improve the customer service of a company’s employees. Looking through the eyes of a customer helps identify specific areas of below-standard services and can recommend means of improvement. Some criteria that can be measured are: employee’s attitude, skills, sales ability, and
Read more →We just had to share the article below from Teresa Allen about Smile + Personalization = Customer Service Success. Enjoy! Last week I stopped in Marshalls to look for a top to go with a new skirt. A professional shopper never stops when the original hunt is
Read more →Handling Irate Customers & Difficult Situations Greetings from Shoppers, Inc.! Hope you enjoy the article below from John Tschohl about Handling Irate Customers & Difficult Situations and customer service as much as we did. It’s a tough job but somebody’s gotta do it. Facing off with a screaming, unreasonable, irrational
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Dan Denston about When should you hire a mystery shopper? and mystery shopping relates to our goals and passions. Hope you enjoy it! Unbiased feedback can help restaurant operators up their game. Customer service.
Read more →A recent study by Forrester reveals that 80% of companies feel they deliver superior customer service. However, only 8% of customers agree. Why care about great customer service? Because the end result is that service quality wows and keeps customers coming back. The following five rules will
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