Service Recovery Training

Service Recovery Training

The Power of Service Recovery

The Power of Service Recovery We just had to share the article below from John Tschohl.  Enjoy! Everyone screws up. The problem is what you do to keep the customer from defecting. Often “I am sorry” will work. If you have a monopoly “I am sorry” is

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IMPROVE CUSTOMER SERVICE…STEP 2

IMPROVE CUSTOMER SERVICE…STEP 2   We are working on our Service Improvement Plan – our SIP in order to make our customer service outshine everyone.  To exceed our customers’ expectations the first time and every time, so they become FANS of our company and rave about us

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Shoppers, Inc., Secret Shopper, Broken Arrow, OK
Customer Service in OklahomaMystery Shopping Provider AssociationQUIRK's Featured Company

About Shoppers, Inc.

With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.

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