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Handle Irate Customers

Handle Irate Customers

HANDLING IRATE CUSTOMERS

On September 12, 2023   /   Common Customer Complaints, Customer Feedback, Customer Service, Handle Irate Customers, Our Blog  

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from John Tschohl about “Handling Irate Customers” as much as we did. HANDLING IRATE CUSTOMERS When a customer comes in to register a complaint, the instinct for most employees is to run—as quickly and as far away

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To Respond or Not Respond to Customer Feedback – That is the CX Question

On December 1, 2021   /   Customer Feedback, Customer Service, Handle Irate Customers, Our Blog  

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from Kristina Evey as much as we did. To Respond or Not Respond to Customer Feedback – That is the CX Question Customer Experience is based on customer feedback and engagement. With the presence of review sites

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Handling Irate Customers & Difficult Situations

On August 14, 2014   /   Customer Service, Customer Service Training Program, Employee Training, Handle Irate Customers, Our Blog  

Handling Irate Customers & Difficult Situations Greetings from Shoppers, Inc.!  Hope you enjoy the article below from John Tschohl about Handling Irate Customers & Difficult Situations and customer service as much as we did. It’s a tough job but somebody’s gotta do it. Facing off with a screaming, unreasonable, irrational

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About Shoppers, Inc.

With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.

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