The Importance of Comparing Your Company to Your Competitors In an ever-evolving marketplace, maintaining a competitive edge requires continuous evaluation beyond product or service quality. Businesses that regularly benchmark themselves against competitors—focusing on customer service, pricing, merchandising, and store layout—gain valuable insights into their performance. This strategic
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Customer Service
We just had to share the article below from Bill Hogg. Enjoy! How Weak Leadership Impacts Customer Loyalty Customer experience is foundational to the success of your organization. As a customer experience expert, and as a customer myself, I have seen my fair share of customer experiences ranging
Read more →Look Through Your Customer’s Eyes: The Key to True Service Excellence In today’s competitive market, businesses can no longer rely solely on great products or catchy marketing. What truly sets exceptional companies apart is their ability to see the experience through their customers’ eyes. When you step
Read more →The importance of motivating your employees and the benefits. Motivating employees is a critical aspect of effective management and is essential for the success and growth of any organization. When employees are motivated, they bring a high level of energy, commitment, and creativity to their work. This
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from Shep Hyken about “Customer Service Recovery Can Show How Good You Are” as much as we did. Customer Service Recovery Can Show How Good You Are Recently I had the pleasure of having lunch with Julia
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from John Tschohl/SQI about “Are You Doing Your Best to Drive Customer Service?” as much as we did. ARE YOU DOING YOUR BEST TO DRIVE CUSTOMER SERVICE? It should be the top priority for you and
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from John Tschohl about How to Drive Customers Away as much as we did. HOW TO DRIVE CUSTOMERS AWAY Attracting customers is relatively easy. Advertising that announces that you have quality products and good prices will do
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Shep Hyken about Nothing Has Changed in Customer Service … And Everything Has Changed in Customer Service relates to our goals and passions. Hope you enjoy it! Nothing
Read more →We just had to share the article below from Mark Sanborn. Enjoy! How To Deal with Increasing Customer Expectations The more you do for customers, the more they expect. That is the nature of customer service. Excellent service providers scramble to meet the expectations of customers who
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