Customer Service Training Program

Customer Service Training Program

The High Cost of Losing a Customer

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from John Tschohl about The High Cost of Losing a Customer and customer service relates to our goals and passions.  Hope you enjoy it! The High Cost of Losing a Customer Would you save

Read more

Handling Irate Customers & Difficult Situations

Handling Irate Customers & Difficult Situations Greetings from Shoppers, Inc.!  Hope you enjoy the article below from John Tschohl about Handling Irate Customers & Difficult Situations and customer service as much as we did. It’s a tough job but somebody’s gotta do it. Facing off with a screaming, unreasonable, irrational

Read more

Meeting John Tschohl – The Guru Of Customer Service

We just had to share the article below about Meeting John Tschohl – The Guru Of Customer Service.  Enjoy! Earlier this week, we managed to spend some time with the Guru of customer service, John Tschohl. John is a mentor and speaker in the industry who wrote the world’s

Read more

12 reasons why employee training fails

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from John Tschohl about 12 reasons why employee training fails and customer service training as much as we did. Editor’s note: John Tschohl is president of Service Quality Institute and author of Empowerment: A Way of Life. Most

Read more

IMPROVE CUSTOMER SERVICE…STEP 3

IMPROVE CUSTOMER SERVICE…STEP 3 We are working on our Service Improvement Plan – our SIP; in order to make our customer service outshine everyone. To exceed our customers’ expectations the first time and every time, so they become FANS of our company and rave about us to

Read more

IMPROVE CUSTOMER SERVICE…STEP 2

IMPROVE CUSTOMER SERVICE…STEP 2   We are working on our Service Improvement Plan – our SIP in order to make our customer service outshine everyone.  To exceed our customers’ expectations the first time and every time, so they become FANS of our company and rave about us

Read more

IMPROVE CUSTOMER SERVICE…WHERE DO I START?

Improve Customer Service…Where do I Start?   So…you feel like your company’s service quality could be improved. But how do you start…Just tell your staff to do better? One-shot training? Ask customers how you are doing? Hire someone to be in charge of customer service, to take

Read more

Is Customer Service Experience Your Top Priority?

Is Customer Service Experience Your Top Priority? Most companies think they provide great customer service. However, a recent survey conducted by Echo Research for American Express found there is still room for much improvement for most companies when it comes to providing great customer service. The survey,

Read more

Watch Out for These Four-Letter Words

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from Harvey Mackay about Watch Out for These Four-Letter Words and customer service training programs as much as we did.   There are certain four-letter words that have no business in business. Many, in fact, are bad for business—so

Read more
×
Free reporting tools!

Free with all shopper and survey programs! Learn more

Shoppers, Inc., Secret Shopper, Broken Arrow, OK
Customer Service in OklahomaMystery Shopping Provider AssociationQUIRK's Featured Company

About Shoppers, Inc.

With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.

Newsletter

Do you want your company to keep up with the latest trends in customer service? Sign up for our FREE newsletter:

  • This field is for validation purposes and should be left unchanged.
Fill out the form below to receive our free quiz.
  • This field is for validation purposes and should be left unchanged.
×
Help improve our customer service seminars.

 

×
Fill out the form below to receive our apartment pricing.
×
Fill out the form below to receive the Return on Service Calculator.
  • This field is for validation purposes and should be left unchanged.
×
Fill out the form to Inquire about Your Event.
×
Fill out the form below to receive our customer service assessment tool.
  • This field is for validation purposes and should be left unchanged.
×
Fill out the form below to receive the Common Customer Complaints.
  • This field is for validation purposes and should be left unchanged.
×
Fill out the form below to receive a copy of a Completed Net Promoter Score survey.
  • This field is for validation purposes and should be left unchanged.
×
Fill out the form below to receive our Newsletter.

Oops! We could not locate your form.

×
Fill out the form below to subscribe to our blog.
  • This field is for validation purposes and should be left unchanged.
×
Fill out the form below to receive our free quiz.
×
Fill out the form below to receive our free shopper report.
×
Please send your request by completing this form:

Mystery Shop Request

ROI
  • This field is for validation purposes and should be left unchanged.
×

Cart