At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from John Tschohl about The High Cost of Losing a Customer and customer service relates to our goals and passions. Hope you enjoy it! The High Cost of Losing a Customer Would you save
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Handling Irate Customers & Difficult Situations Greetings from Shoppers, Inc.! Hope you enjoy the article below from John Tschohl about Handling Irate Customers & Difficult Situations and customer service as much as we did. It’s a tough job but somebody’s gotta do it. Facing off with a screaming, unreasonable, irrational
Read more →We just had to share the article below about Meeting John Tschohl – The Guru Of Customer Service. Enjoy! Earlier this week, we managed to spend some time with the Guru of customer service, John Tschohl. John is a mentor and speaker in the industry who wrote the world’s
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from John Tschohl about 12 reasons why employee training fails and customer service training as much as we did. Editor’s note: John Tschohl is president of Service Quality Institute and author of Empowerment: A Way of Life. Most
Read more →IMPROVE CUSTOMER SERVICE…STEP 3 We are working on our Service Improvement Plan – our SIP; in order to make our customer service outshine everyone. To exceed our customers’ expectations the first time and every time, so they become FANS of our company and rave about us to
Read more →IMPROVE CUSTOMER SERVICE…STEP 2 We are working on our Service Improvement Plan – our SIP in order to make our customer service outshine everyone. To exceed our customers’ expectations the first time and every time, so they become FANS of our company and rave about us
Read more →Improve Customer Service…Where do I Start? So…you feel like your company’s service quality could be improved. But how do you start…Just tell your staff to do better? One-shot training? Ask customers how you are doing? Hire someone to be in charge of customer service, to take
Read more →Is Customer Service Experience Your Top Priority? Most companies think they provide great customer service. However, a recent survey conducted by Echo Research for American Express found there is still room for much improvement for most companies when it comes to providing great customer service. The survey,
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from Harvey Mackay about Watch Out for These Four-Letter Words and customer service training programs as much as we did. There are certain four-letter words that have no business in business. Many, in fact, are bad for business—so
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