At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from Mark Sanborn about 3 Ways to Prevent Getting Fired by Customers and how to keep customers relates to our goals and passions. Hope you enjoy it! 3 Ways to Prevent
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WHERE DO YOU START GREAT CUSTOMER SERVICE? So much information circulates on great customer service, what it is, who has it, why it matters, where to get it, etc. It definitely can be overwhelming, especially since each of us has their own idea about what “great” service
Read more →Handling Irate Customers & Difficult Situations Greetings from Shoppers, Inc.! Hope you enjoy the article below from John Tschohl about Handling Irate Customers & Difficult Situations and customer service as much as we did. It’s a tough job but somebody’s gotta do it. Facing off with a screaming, unreasonable, irrational
Read more →We just had to share the article below about Meeting John Tschohl – The Guru Of Customer Service. Enjoy! Earlier this week, we managed to spend some time with the Guru of customer service, John Tschohl. John is a mentor and speaker in the industry who wrote the world’s
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Workplace Lemons (and How Not to be One) about dismissal and termination and employee training relates to our goals and passions. Hope you enjoy it! Workplace Lemons (and How Not to
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from Shep Hyken about Restaurant Manager Sets Bad Customer Service Example as much as we did. Restaurant Manager Sets Bad Customer Service Example The other night I had dinner at a favorite restaurant. Unfortunately, a bad customer service experience
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Harvey Mackay about Create a service culture and customer service relates to our goals and passions. Hope you enjoy it! Create a service culture When I went into business many
Read more →Customer Service: Night and Day?? -Kathy Shook, Shoppers, Inc. The old saying is, “… as different as night and day,”. Well, so are our customer service experiences from time to time. And sometimes, even at the same place: One time, it’s great service, you feel appreciated and
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