Free Therapy? Try a SMILE…

I made the serious mistake of going shopping this past weekend, forgetting that it was the “Back to School-Free Tax” weekend.  With no kids in school, you tend to lose track.  And for those of you not familiar, many states drop sales tax for this special shopping weekend, making it a close second to Black Friday.

Store #1:  Lines backed up, only about 1/2 the registers open, and cashiers with heads down, barely speaking, obviously pushed to their breaking points.

Store #2:  Lines backed up, ALL registers were open and cashiers greeting, smiling, making conversation and thanking while they seemed to enjoy their work and kept lines moving quickly.

The result?  While customers in #2’s lines were grumbly and impatient, no one complained.  Those in #1’s lines?  Well, it was a free for all of  ranting and loud, negative comments.

Store #2 reminded me of that old song:

When you’re smilin’, when you’re smilin’Smile and the World smiles with you
The whole world smiles with you
When you’re laughin’, when you’re laughin’
The sun comes shinin’ through
But when you’re cryin’, you bring on the rain
So stop your sighin’, be happy again
Keep on smilin’, when you’re smilin’
The whole world smiles with you

We all know the catchphrase and yes, my Mom did tell me to “smile, or you’ll freeze with that ugly face”!  But did you know our Moms were actually kinda right?  Just look at this scientific data about smiling:

  1. A smile can actually boost your mood.  Even if you force it, psychologists have found it truly lifts your spirits.
  2. Smiling boosts your immune system.  No joke, it can actually improve your physical health, too!
  3. Smiles are contagious.  Scientists say they really are.  A Swedish study showed that people had difficulty frowning when looking at others who were smiling.  Their muscles twitched into smiles all on their own!
  4. Smiles relieve stress.  When you smile, your body actually releases those endorphins that make you feel better.
  5. Smiles are the universal sign of happiness.  It’s known around the world in all cultures as a sign of acceptance and happiness.
  6. It’s easier to smile than it is to frown.  Scientists found that you use more muscles and work harder to frown than to smile.

So while you may think this is all pretty cheesy, there is real science behind the act of smiling.  Based on my shopping last weekend, the smiling cashiers clearly made the difference…not just in customer service quality, but employee attitude and stress level as well!

Remember, “when you’re smilin’, the whole world smiles with you!”  Next time you have an unhappy customer, force yourself to smile at him (it makes you feel better) and see if that doesn’t help you deal with him (it makes him feel better too!).  Remember, we cannot resist someone smiling so make sure you wear yours every day.  Try it!

“Smile, it’s free therapy.”  -Douglas Horton

by Kathy Shook


Share your thoughts on our blog here or Facebook page.

Learn how to make your company a leader in customer service – contact Shoppers, Inc. at 800-259-8551 for more information on Service Quality Institute programs.

Shoppers, Inc.  – A better customer experience.  We provide Measurement, Employee Development and Public Speaking Engagements.

For more information contact Kathy at or 800-259-8551 x202

Don’t forget to follow us on Facebook, Twitter, YouTube, Linked In, Google Plus, and Pinterst

There are numerous of repute online pharmacies. But few aren’t licensed in the United States. It is easy for folk to buy medicaments online. How can you do this? Albeit erectile disfunction is more common among older men, that doesn’t make it ‘normal’. In our generation variant articles were published about levitra 20 mg. What is the most great info you have to study about “levitra 10 mg“? Varied pharmacies describe it as “levitra 10mg“. Mostly when some goes wrong with your sexual heartiness, it can influence your sex living as well as your overall well-being. If you choose to purchase remedies like Viagra online, always get a written recipe before do it. Do not use any medicament without telling your physician if you going to become pregnant during treatment.

Fill out the form below to receive our free quiz.
Help improve our customer service seminars.


Fill out the form below to receive our apartment pricing.
Fill out the form below to receive the Return on Service Calculator.
Fill out the form to Inquire about Your Event.
Fill out the form below to receive our customer service assessment tool.
Fill out the form below to receive the Common Customer Complaints.
Fill out the form below to receive a copy of a Completed Net Promoter Score survey.
Fill out the form below to receive our Newsletter.

Oops! We could not locate your form.

Fill out the form below to subscribe to our blog.
Fill out the form below to receive our free quiz.
Fill out the form below to receive our free shopper report.