The Benefits of Positivity and Cost of Negativity

At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork.  The article below from Jon Gordon about The Benefits of Positivity and Cost of Negativity relates to our goals and passions.  Hope you enjoy it!

11 Benefits of Being Positive:

1. Positive people live longer. In a study of nuns, those that regularly expressed positive emotions lived an average of 10 years longer than those who didn’t (Snowdon, 2001).

2. Positive work environments outperform negative work environments (Goleman, 2011).

3. Positive, optimistic salespeople sell more than pessimistic salespeople (Seligman, 2006).

4. Positive leaders are able to make better decisions under pressure (Institute of HeartMath, 2012).

5. Marriages are much more likely to succeed when the couple experiences a 5-to-1 ratio of positive to negative interactions, whereas when the ratio approaches 1-to-1, marriages are more likely to end in divorce (Gottman, 1999).

6. Positive people who regularly express positive emotions are more resilient when facing stress, challenges, and adversity.”

7. Positive people are able to maintain a broader perspective and see the big picture, which helps them identify solutions, whereas negative people maintain a narrower perspective and tend to focus on problems (Fredrickson, 2009).

8. Positive thoughts and emotions counter the negative effects of stress. For example, you can’t be thankful and stressed at the same time.

9. Positive emotions such as gratitude and appreciation help athletes perform at a higher level (Institute of HeartMath, 2012).

10. Positive people have more friends, which is a key factor of happiness and longevity (Putnam, 2000).

11. Positive and popular leaders are more likely to garner the support of others and receive pay raises and promotions and achieve greater success in the workplace.

The Cost of Negativity:

1. Ninety percent of doctor visits are stress related, according to the Centers for Disease Control and Prevention.

2. A study found that negative employees can scare off every customer they speak with—for good (Rath, 2004).

3. At work, too many negative interactions compared to positive interactions can decrease the productivity of a team, according to Barbara Fredrickson’s research at the University of Michigan.

4. Negativity affects the morale, performance, and productivity of our teams.

5. One negative person can create a miserable office environment for everyone else.

6. Robert Cross’s research at the University of Virginia demonstrates that 90 percent of anxiety at work is created by 5 percent of one’s network—the people who sap energy.

7. Negative emotions are associated with decreased life span and longevity.

8. Negative emotions increase the risk of heart attack and stroke.

9. Negativity is associated with greater stress, less energy, and more pain.

10. Negative people have fewer friends.

Excerpt From The Positive Dog
-Jon Gordon


Share your thoughts on our blog here or Facebook page.

Learn how to make your company a leader in customer service – contact Shoppers, Inc. at 800-259-8551 for more information on Service Quality Institute programs.

Shoppers, Inc.  – A better customer experience.  We provide Measurement, Employee Development and Public Speaking Engagements.

For more information contact Kathy at or 800-259-8551 x202
Don’t forget to follow us on Facebook, Twitter, YouTube, Linked In, Google Plus, and Pinterst

There are numerous of repute online pharmacies. But few aren’t licensed in the United States. It is easy for folk to buy medicaments online. How can you do this? Albeit erectile malfunction is more common among older men, that doesn’t make it ‘normal’. In our generation variant articles were published about levitra 20 mg. What is the most considerable information you have to study about “levitra 10 mg“? Varied pharmacies describe it as “levitra 10mg“. Mostly when some goes wrong with your sexual health, it can influence your sex being as well as your overall well-being. If you choose to purchase remedies like Viagra online, always get a written prescription before do it. Do not use any medicament without telling your physician if you going to become pregnant during treatment.

Leave a Reply

Fill out the form below to receive our free quiz.
Help improve our customer service seminars.


Fill out the form below to receive our apartment pricing.
Fill out the form below to receive the Return on Service Calculator.
Fill out the form to Inquire about Your Event.
Fill out the form below to receive our customer service assessment tool.
Fill out the form below to receive the Common Customer Complaints.
Fill out the form below to receive a copy of a Completed Net Promoter Score survey.
Fill out the form below to receive our Newsletter.

Oops! We could not locate your form.

Fill out the form below to subscribe to our blog.
Fill out the form below to receive our free quiz.
Fill out the form below to receive our free shopper report.