We just had to share the article below from Jon Gordon about ROIP vs ROI. Enjoy!
ROIP vs ROI
You’ve most likely heard of ROI which means Return on Investment. Most businesses and organizations focus on it when discussing budgets and investing in new initiatives, programs, technology, infrastructure, etc.
ROI is definitely important, but I believe focusing on our Return on Investment in People is even more important.
Too many organizations and leaders think of their employees as an expense and liability rather than an investment.
Zig Ziglar brilliantly said “Leaders often worry and ask what if we spend all this money training people and they leave? But the bigger question is what if we don’t train them and they stay.” : )
As someone who has worked with the best companies and cultures on the planet, it’s clear they all invest in their people and know it’s their number one priority. After all, it’s not the numbers and goals that drive the people but rather the people who drive the numbers and achieve the goals.
We must invest in our people and our relationships at work. When we do teamwork improves, connections are strengthened, commitment levels go up, and performance soars.
As a leader, teacher, coach, or manager, you will never regret making the time to invest in your people. Parents, this goes for your kids as well.
In fact when you make the time to mentor, coach, guide, teach, help, support, and invest in people you will see the incredible returns it delivers in their lives and yours.
ROIP > ROI
Have a great week!
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Team building is a delicate process. Anyone can put together a group of talented people, but it takes a dedicated team leader and a devoted coach to effectively bring everyone together. A good coach mentors team members, and puts employees in the right place to succeed. To get started, click here.
Do you know how much a lost customer costs your company? Do you know where you need to improve? Download our free Return on Service Calculator here to determine the impact of a lost customer – and, therefore, a value of keeping customers loyal and happy.
Learn how to make your company a leader in customer service – contact Shoppers, Inc. for more information on Service Quality Institute programs.
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