WHERE DO YOU START GREAT CUSTOMER SERVICE? So much information circulates on great customer service, what it is, who has it, why it matters, where to get it, etc. It definitely can be overwhelming, especially since each of us has their own idea about what “great” service
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At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from Mark Sanborn about Customer Service Enemy #1 relates to our goals and passions. Hope you enjoy it! Customer Service Enemy #1 Recently my friend Chris, a successful business owner, sent me this
Read more →IMPROVE CUSTOMER SERVICE…STEP 3 We are working on our Service Improvement Plan – our SIP; in order to make our customer service outshine everyone. To exceed our customers’ expectations the first time and every time, so they become FANS of our company and rave about us to
Read more →We just had to share the article below from the HR Guy about Providing Outstanding Customer Service. Enjoy! Providing Outstanding Customer Service ” Southwest Airlines is successful because the company understands it’s a customer service company. It also happens to be an airline.” — Harvey Mackay Our
Read more →Improve Customer Service…Where do I Start? So…you feel like your company’s service quality could be improved. But how do you start…Just tell your staff to do better? One-shot training? Ask customers how you are doing? Hire someone to be in charge of customer service, to take
Read more →We just had to share the article below from John Tschohl. Enjoy! You Can’t Hide Bad Service Networks Share Customer Complaints With the World Never before has timing been as critical to an organization’s success as it is today. While it certainly is critical to, for example,
Read more →We just had to share the article below from Shep Hyken about Happy employee, happy customer and customer service. Enjoy! Happy employee, happy customer Ace Hardware, the chain of retail stores known for its helpful service, is a perfect model for how to create amazing customer service by first
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Workplace Lemons (and How Not to be One) about dismissal and termination and employee training relates to our goals and passions. Hope you enjoy it! Workplace Lemons (and How Not to
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from HR Guy – President of Duncan Consulting, Inc. about Goober’s Customer Service Secrets and provide customer satisfaction relates to our goals and passions. Hope you enjoy it! Goober’s Customer
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from Shep Hyken about Restaurant Manager Sets Bad Customer Service Example as much as we did. Restaurant Manager Sets Bad Customer Service Example The other night I had dinner at a favorite restaurant. Unfortunately, a bad customer service experience
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