CUSTOMER SERVICE & PLUMBING By Kathy Shook Shoppers, Inc. Driving through the countryside last week, I noticed a church sign…you know those marquees where the pastors put up a bible verse of the week or cute quote. The one I passed was: “Be a fountain, not a
At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Jon Gordon about Create a Culture of Greatness and customer service relates to our goals and passions. Hope you enjoy it! CREATE A CULTURE OF GREATNESS To build a winning team and a successful organization you
At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Vertical Response about Zappos: A Great Example of Exceeding Expectations and great customer service relates to our goals and passions. Hope you enjoy it! Zappos: A Great Example of Exceeding Expectations I must say,
Walk In Your Customers’ Shoes: Doing So Will Give You The Information You Need To Grow Your Business by John Tschohl How easy is it for people to do business with your organization? If you don’t know, you’d better find out—and fast. It is the customer experience
Greetings from Shoppers, Inc.! Hope you enjoy the article below from John Tschohl about A Lesson in Creating Thriving Customer Care Communities and customer service as much as we did. A Lesson in Creating Thriving Customer Care Communities Customer self-service communities are among the most effective means
Customer Service: Night and Day?? -Kathy Shook, Shoppers, Inc. The old saying is, “… as different as night and day,”. Well, so are our customer service experiences from time to time. And sometimes, even at the same place: One time, it’s great service, you feel appreciated and
Greetings from Shoppers, Inc.! Hope you enjoy the article below from Mark Sanborn about The Simplicity of Great Customer Service and good customer service as much as we did. The Simplicity of Great Customer Service corresponding official approvaldamaibungalows.com/2014/http://mostwatertraining.com/mac_mac/ Yesterday I got a call from a representative of Brand Direct Health
The cornerstone of every business are customers, they are the pulse of what keeps a company alive. The Sunday Times just wrote up an article after speaking with me about investing in customer service, I would highly recommend reading over it. Here is the article: Q and A :
We just had to share the article below from Shep Hyken about Unconditional Customer Service – In Good Times and Bad and customer service. Enjoy! Unconditional Customer Service – In Good Times and Bad Imagine if one of your good customers said that times were tough and that they had to cut
At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Harvey Mackay about Loyalty in Little Things Is Huge and customer service relates to our goals and passions. Hope you enjoy it! Loyalty in Little Things Is Huge Fostering employee loyalty is the first step to creating customer loyalty. Most
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With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.
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Our extensive online reporting tools. The videos below
demonstrate how you can summarize and track results of all your measurement projects (be
sure to click Full Screen icon).