Our Blog

Our Blog

Zappos: A Great Example of Exceeding Expectations

Zappos: A Great Example of Exceeding Expectations At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.Ā  The article below fromĀ Vertical ResponseĀ aboutĀ Zappos: A Great Example of Exceeding Expectations andĀ great customer serviceĀ relates to our goals and passions.Ā  Hope you enjoy it!   I must

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Walk In Your Customers’ Shoes: Doing So Will Give You The Information You Need To Grow Your Business

by John TschohlĀ  How easy is it for people to do business with your organization? If you don’t know, you’d better find out—and fast. It is the customer experience that determines whether or not you will attract and retain customers. It is the customer experience that determines

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A Lesson in Creating Thriving Customer Care Communities

Greetings from Shoppers, Inc.!Ā  Hope you enjoy the article below from John Tschohl about A Lesson in Creating Thriving Customer Care Communities and customer service as much as we did.   Customer self-service communities are among the most effective means for cutting down help desk operational costs.

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Customer Service: Night and Day??

-Kathy Shook, Shoppers, Inc. The old saying is, “… as different as night and day,”.Ā  Well, so are our customer service experiences from time to time.Ā  And sometimes, even at the same place:Ā  One time, it’s great service, you feel appreciated and treated right.Ā  The next visit,

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Transforming the Customer Experience

AtĀ Shoppers, Inc.Ā we are very passionate about greatĀ customer service, measurement and teamwork.Ā  The article below fromĀ Kristina EveyĀ aboutĀ Transforming the Customer ExperienceĀ andĀ customer serviceĀ relates to our goals and passions.Ā  Hope you enjoy it!   WHAT IT’S ALL ABOUT- CUSTOMER EXPERIENCE MANAGEMENT I’m delighted to have you as a subscriber to this

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The Simplicity of Great Customer Service

Greetings fromĀ Shoppers, Inc.!Ā  Hope you enjoy the article below from Mark Sanborn about The Simplicity of Great Customer Service and goodĀ customer serviceĀ as much as we did. corresponding official approvaldamaibungalows.com/2014/http://mostwatertraining.com/mac_mac/ Yesterday I got a call from a representative of Brand Direct Health about fulfilling an order I’d placed.

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Customer Service Corner Stone

The cornerstone of every business are customers, they are the pulse of what keeps a company alive. The Sunday Times just wrote up an article after speaking with me about investing inĀ customer service, I would highly recommend reading over it. Here is the article: Q andĀ A :

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Unconditional Customer Service – In Good Times and Bad

We just had to share the article below from Shep Hyken about UnconditionalĀ Customer Service – In Good Times and Bad andĀ customer service.Ā  Enjoy! Unconditional Customer Service – In Good Times and Bad Imagine if one of your goodĀ customersĀ said that times were tough and that they had to cut

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Loyalty in Little Things Is Huge

AtĀ Shoppers, Inc.Ā we are very passionate about greatĀ customer service, measurement,Ā and teamwork.Ā  The article below fromĀ Harvey Mackay about Loyalty in Little Things Is HugeĀ andĀ customer serviceĀ relates to our goals and passions.Ā  Hope you enjoy it! FosteringĀ employeeĀ loyalty is the first step to creatingĀ customerĀ loyalty. Most businesses depend on loyalĀ customers for their bread

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About Shoppers, Inc.

With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.

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