We just had to share the article below from Wells Fargo about Gauging Customer Satisfaction. Enjoy! Gauging customer satisfaction Business Insight Resource Center A customer satisfaction survey can help you dramatically improve your products, your service, and ultimately your business. __________________________________________ Are your customers happy with
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Greetings from Shoppers, Inc.! Hope you enjoy the article below from Shep Hyken about Restaurant Manager Sets Bad Customer Service Example as much as we did. Restaurant Manager Sets Bad Customer Service Example The other night I had dinner at a favorite restaurant. Unfortunately, a bad customer service experience
Read more →Lessons Learned From Mystery Shopping By Dan Denston, Mystery Shopping Providers Association – North America Gas prices rise and fall almost cyclically in and around summertime, but they remain unpredictable due to myriad other forces. How does a convenience store protect against a customer who is predisposed
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Harvey Mackay about Create a service culture and customer service relates to our goals and passions. Hope you enjoy it! When I went into business many years ago, I
Read more →CUSTOMER SERVICE & PLUMBING By Kathy Shook Shoppers, Inc. Driving through the countryside last week, I noticed a church sign…you know those marquees where the pastors put up a bible verse of the week or cute quote. The one I passed was: “Be a fountain, not
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Jon Gordon about Create a Culture of Greatness and customer service relates to our goals and passions. Hope you enjoy it! To build a winning team and a successful organization you must create a culture of
Read more →Zappos: A Great Example of Exceeding Expectations At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Vertical Response about Zappos: A Great Example of Exceeding Expectations and great customer service relates to our goals and passions. Hope you enjoy it! I must
Read more →Walk In Your Customers’ Shoes: Doing So Will Give You The Information You Need To Grow Your Business
by John Tschohl How easy is it for people to do business with your organization? If you don’t know, you’d better find out—and fast. It is the customer experience that determines whether or not you will attract and retain customers. It is the customer experience that determines
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from John Tschohl about A Lesson in Creating Thriving Customer Care Communities and customer service as much as we did. Customer self-service communities are among the most effective means for cutting down help desk operational costs.
Read more →-Kathy Shook, Shoppers, Inc. The old saying is, “… as different as night and day,”. Well, so are our customer service experiences from time to time. And sometimes, even at the same place: One time, it’s great service, you feel appreciated and treated right. The next visit,
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