Our Blog

Our Blog

Gauging customer satisfaction

We just had to share the article below from Wells Fargo about Gauging Customer Satisfaction.  Enjoy! Gauging customer satisfaction Business Insight Resource Center   A customer satisfaction survey can help you dramatically improve your products, your service, and ultimately your business. __________________________________________ Are your customers happy with

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Restaurant Manager Sets Bad Customer Service Example

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from Shep Hyken about Restaurant Manager Sets Bad Customer Service Example as much as we did.   Restaurant Manager Sets Bad Customer Service Example The other night I had dinner at a favorite restaurant.  Unfortunately, a bad customer service experience

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Lessons Learned From Mystery Shopping

Lessons Learned From Mystery Shopping By Dan Denston, Mystery Shopping Providers Association – North America Gas prices rise and fall almost cyclically in and around summertime, but they remain unpredictable due to myriad other forces. How does a convenience store protect against a customer who is predisposed

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Create a service culture

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Harvey Mackay about Create a service culture and customer service relates to our goals and passions.  Hope you enjoy it!   When I went into business many years ago, I

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CUSTOMER SERVICE & PLUMBING

CUSTOMER SERVICE & PLUMBING   By Kathy Shook Shoppers, Inc. Driving through the countryside last week, I noticed a church sign…you know those marquees where the pastors put up a bible verse of the week or cute quote.  The one I passed was:  “Be a fountain, not

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CREATE A CULTURE OF GREATNESS

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Jon Gordon about Create a Culture of Greatness and customer service relates to our goals and passions.  Hope you enjoy it! CREATE A CULTURE OF GREATNESS To build a winning team and a successful organization you

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Zappos: A Great Example of Exceeding Expectations

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Vertical Response about Zappos: A Great Example of Exceeding Expectations and great customer service relates to our goals and passions.  Hope you enjoy it! Zappos: A Great Example of Exceeding Expectations I must say,

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Walk In Your Customers’ Shoes: Doing So Will Give You The Information You Need To Grow Your Business

Walk In Your Customers’ Shoes: Doing So Will Give You The Information You Need To Grow Your Business by John Tschohl  How easy is it for people to do business with your organization? If you don’t know, you’d better find out—and fast. It is the customer experience

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A Lesson in Creating Thriving Customer Care Communities

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from John Tschohl about A Lesson in Creating Thriving Customer Care Communities and customer service as much as we did. A Lesson in Creating Thriving Customer Care Communities Customer self-service communities are among the most effective means

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Customer Service: Night and Day??

Customer Service: Night and Day?? -Kathy Shook, Shoppers, Inc. The old saying is, “… as different as night and day,”.  Well, so are our customer service experiences from time to time.  And sometimes, even at the same place:  One time, it’s great service, you feel appreciated and

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About Shoppers, Inc.

With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.

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