At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Mark Sanborn about 3 Creative Ways to Motivate that Don’t Cost Money and improve upon employee morale relates to our goals and passions. Hope you enjoy it! There are many ways
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Most companies think they provide great customer service. However, a recent survey conducted by Echo Research for American Express found there is still room for much improvement for most companies when it comes to providing great customer service. The survey, which was conducted in the U.S. and
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from EntreLeadership about Busting the Myths of Leadership and teamwork relates to our goals and passions. Hope you enjoy it! EntreLeadership Team October 4, 2013 The great statesman Benjamin Franklin once said, “When
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from Shep Hyken about How well do you treat your internal customers? and internal customer service as much as we did. Internal service The concept of internal customer service may be just as important, if not even
Read more →Another zombie alert! I came across some more the other day while attending a meeting at a corporation office. Not only was their customer service “zombie-fied”, one of them even looked a little like a zombie. I’m referring to employees who act like zombies while doing their
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from Jon Gordon about 5 Ways to Be Happier at Work and good customer service as much as we did. pay advance no faxing As most of us head back to work this week I wanted
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Mark Sanborn about How to be a Great Team Leader and Team Player and team leaders relates to our goals and passions. Hope you enjoy it! What defines an individual as an
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from HR Guy about Business Phone Etiquette and customer service as much as we did. If we were to put a group of random professionals in a room and asked them what their top three business pet
Read more →Networks Share Customer Complaints With the World Never before has timing been as critical to an organization’s success as it is today. While it certainly is critical to, for example, the introduction of a new product or the infusion of cash, it is equally critical when it
Read more →To whom do you trust the future of your business? Do your employees treat customers the same way you do: exceptional service every time? Are their experiences with your company so outstanding they rave about you to all their friends? While you think about those questions, consider
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