Greetings from Shoppers, Inc.! Hope you enjoy the article below from Deborah Sweeney about How to Hear the Customer Out in Three Easy Steps and customer service as much as we did. There are some customers that just want to be heard. We all know the type—they aren’t so much upset
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At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from John Tschohl about The High Cost of Losing a Customer and customer service relates to our goals and passions. Hope you enjoy it! The High Cost of Losing a Customer Would you save
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from Shp Hyken about Is Customer Service Getting Worse? and customer service as much as we did. Customer is Smarter than Ever “Customer service isn’t getting worse. Customer service is getting harder.” This was the message that Barak Eilam, the CEO of
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from Susan Solovic about The Customer is Always Right? What to do When a Customer Abuses Your Employee and customer service relates to our goals and passions. Hope you enjoy it! Business is more
Read more →We just had to share the article below from Mark Sanborn about 5 Simple Service Strategies Everyone Can Do. Enjoy! We all need to be reminded. In any business, there are lots of important things we need to remember. Sometimes the day-to-day urgencies and emergencies cause us to forget
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from Jon Gordon about 9 Ways to Show You Care relates to our goals and passions. Hope you enjoy it! Caring is one of the greatest success strategies of all. When you
Read more →We just had to share the article below from from John Tschohl about How Employee Disengagement Costs Your Company and employee engagement and disengaged employees. Enjoy! How Employee Disengagement Costs Your Company How do you rate your company’s customer service experience? A recent Forrester study found that 80% of
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from Shep Hyken about Solving Customer Problems, Even When They Aren’t Our Fault and customer service as much as we did. Excellent Customer Service I was in Las Vegas, on the sixth day of a nine day, multi-city run of speaking engagements
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from Susan Solovic about Who Loves Ya, Baby? Using Social Media for Customer Service as much as we did. As I’m writing this, Walmart’s @walmart Twitter account has racked up almost 250K tweets. You’ll find similarly huge numbers if
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from Mark Sanborn about Customer Service Enemy #1 relates to our goals and passions. Hope you enjoy it! Customer Service Enemy #1 Recently my friend Chris, a successful business owner, sent me this
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