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How well do you treat your internal customers?

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from Shep Hyken about How well do you treat your internal customers? and internal customer service as much as we did. Internal service The concept of internal customer service may be just as important, if not even

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BE ON THE LOOKOUT FOR ZOMBIES!

Another zombie alert! I came across some more the other day while attending a meeting at a corporation office. Not only was their customer service “zombie-fied”, one of them even looked a little like a zombie. I’m referring to employees who act like zombies while doing their

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5 Ways to Be Happier at Work

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from Jon Gordon about 5 Ways to Be Happier at Work and good customer service as much as we did. pay advance no faxing   As most of us head back to work this week I wanted

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How to be a Great Team Leader and Team Player

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Mark Sanborn about How to be a Great Team Leader and Team Player and team leaders relates to our goals and passions.  Hope you enjoy it!   What defines an individual as an

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≡ BUSINESS PHONE ETIQUETTE ≡

Greetings from Shoppers, Inc.! Hope you enjoy the article below from HR Guy about Business Phone Etiquette and customer service as much as we did.   If we were to put a group of random professionals in a room and asked them what their top three business pet

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You Can’t Hide Bad Service

Networks Share Customer Complaints With the World Never before has timing been as critical to an organization’s success as it is today.  While it certainly is critical to, for example, the introduction of a new product or the infusion of cash, it is equally critical when it

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WHEN THE CAT IS AWAY, THE MICE WILL GIVE GREAT CUSTOMER SERVICE…YOU HOPE!

To whom do you trust the future of your business?  Do your employees treat customers the same way you do: exceptional service every time?  Are their experiences with your company so outstanding they rave about you to all their friends? While you think about those questions, consider

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Customers Want Consistency. Each. And. Every. Time.

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Kristina Evey about Customers Want Consistency. Each. And. Every. Time. and customer experience relates to our goals and passions.  Hope you enjoy it!   I hope you are having a fabulous summer.  My

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How NFL coaches get their teams to Buy In…and how you can too!

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Jon Gordon about How NFL coaches get their teams to Buy In…and how you can too! and teamwork relates to our goals and passions.  Hope you enjoy it! Having

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Why Your Customer Service Policy Stinks

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Janine Popick is the CEO and founder of VerticalResponse about Why Your Customer Service Policy Stinks and customer service relates to our goals and passions.  Hope you enjoy it!   This article

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