So…you feel like your company’s service quality could be improved. But how do you start…Just tell your staff to do better? One-shot training? Ask customers how you are doing? Hire someone to be in charge of customer service, to take the upset customer calls? Show some motivational
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At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Mark Sanborn about Customer Service Strategies from the World’s Best Brands and customer service relates to our goals and passions. Hope you enjoy it! In a previous series, we took
Read more →We just had to share the article below from Jon Gordon about 20 Tips for a Positive New Year. Enjoy! 1. Stay Positive. You can listen to the cynics and doubters and believe that success is impossible or you can trust that with faith and an
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from John C Maxwell about Caring Relationships: The Building Block of Championship Teams relates to our goals and passions. Hope you enjoy it! For football fans, the name Vince Lombardi conjures
Read more →We just had to share the article below from Shep Hyken about 6 Tools for Increasing Your Sales with Amazing Customer Service. Enjoy! Implementing six simple customer service strategies can skyrocket your business to new levels in terms of attracting new and repeat customers and increasing
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from Krisitna Evey about Who Is Your Biggest Competitor? It’s Not Who You Think… and customer service as much as we did. When working with companies that are focused on getting new customers, I always ask them who
Read more →Seems like lately, I’ve mostly run into what I call “zombies” of customer service. You know what I mean, those employees who are like the walking dead: no smile, no concern for customers, just going through the motions of their job with no pride or customer relations.
Read more →The Power of Thank You We just had to share the article below from Jon Gordon about The Power of Thank You and customer service. Enjoy! In the spirit of Thanksgiving, I’d love to share with you the benefits and power of two simple words. THANK
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from VerticalResponse about How Your Energy Affects Your Team and teamwork relates to our goals and passions. Hope you enjoy it! Have you ever considered how your energy affects everyone around you? Think
Read more →THE POWER OF POSITIVE INTERACTIONS Greetings from Shoppers, Inc.! Hope you enjoy the article below from Jon Gordon about The Power of Positive Interactions and teamwork as much as we did. John Gottman’s pioneering research found that marriages are much more likely to succeed when the
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