Greetings from Shoppers, Inc.! Hope you enjoy the article below from Mark Sanborn about 7 Ways to Create a Vision that Motivates and Inspires as much as we did. 1. Think big! Make it aspirational, but not irrational. Challenge people with the size and scope of the vision but
We just had to share the article below about Meeting John Tschohl – The Guru Of Customer Service. Enjoy! Earlier this week, we managed to spend some time with the Guru of customer service, John Tschohl. John is a mentor and speaker in the industry who wrote the world’s
At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Jon Gordon about My Favorite Team Building Exercises relates to our goals and passions. Hope you enjoy it! Positive, high performing teams don’t happen by accident. They are
We just had to share the article below from HR Guy about Applying Cookie-Cutter Business Practices to Improve Employee Engagement Doesn’t Work —- Just Being There Does and employee rewards. Enjoy! With all the talk, hype, suggestions, practices, and training that goes into employee engagement, I believe it is important that
Because I’m involved in customer service measurement and improvement, I pay particular attention to the service quality everywhere I go. More often than companies want to admit, we all run into what I call service “monsters”. Zombies: Basically, the walking dead. This employee has no personality, goes
Greetings from Shoppers, Inc.! Hope you enjoy the article below from Vertical Response about 4 Strategies for Dealing with Negative Comments as much as we did. There’s nothing like a negative public comment or nasty message on social media to really put a damper on your
At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from Shep Hyken about Customer Service Is More than Just Being Nice and customer service relates to our goals and passions. Hope you enjoy it! Amazing Customer Service We don’t want to
Greetings from Shoppers, Inc.! Hope you enjoy the article below from Your Achievement about Get Recognized for a Job Well Done and Employee Reward as much as we did. Get Recognized for a Job Well Done by Connie Podesta Regardless of the profession, employees and employers in every industry desire the
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About Shoppers, Inc.
With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.
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Our extensive online reporting tools. The videos below
demonstrate how you can summarize and track results of all your measurement projects (be
sure to click Full Screen icon).