Our Blog

Our Blog

Happy employee, happy customer

We just had to share the article below from Shep Hyken about Happy employee, happy customer and customer service. Enjoy!     Ace Hardware, the chain of retail stores known for its helpful service, is a perfect model for how to create amazing customer service by first amazing your

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Speed Matters! Customer Service is Social AND Mobile

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from John Tschohl about Speed Matters! Customer Service is Social AND Mobile and customer service relates to our goals and passions.  Hope you enjoy it!   I recently saw a blog

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The Power of People Skills

We just had to share the article below from John C Maxwell about The Power of People Skills and exceptional service.  Enjoy!   By far the greatest obstacle to success that I see in others is a poor understanding of people. A while back the Wall Street Journal published an article on the

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American Express Survey Reinforces Value of Mystery Shopping

American Express Survey Reinforces Value of Mystery Shopping At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork.  The article below from American Express Survey Reinforces Value of Mystery Shopping about the results of a survey by American Express released on May 3,

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Workplace Lemons (and How Not to be One)

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Workplace Lemons (and How Not to be One)  about dismissal and termination and employee training relates to our goals and passions.  Hope you enjoy it!   According to Wikipedia, “Lemon laws

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Ozark Zombies?!!

We just had to share the article below from Kathy Shook about Ozark Zombies and a poor customer service experience.  Enjoy!   by Kathy Shook Recently, we visited a family entertainment park in the Branson, Missouri area.  If you aren’t familiar with the Branson area, it’s very well known and marketed

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Goober’s Customer Service Secrets

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from HR Guy – President of Duncan Consulting, Inc. about Goober’s Customer Service Secrets and provide customer satisfaction relates to our goals and passions.  Hope you enjoy it!   Goober’s Customer

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THE ROOT OF SUCCESS

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from Jon Gordon about The Root of Success as much as we did.   There once was a tree that produced an abundant supply of fruit. Everyone marveled at its ability to produce a record harvest each

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Gauging customer satisfaction

We just had to share the article below from Wells Fargo about Gauging Customer Satisfaction.  Enjoy! Gauging customer satisfaction Business Insight Resource Center   A customer satisfaction survey can help you dramatically improve your products, your service, and ultimately your business. __________________________________________ Are your customers happy with

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Restaurant Manager Sets Bad Customer Service Example

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from Shep Hyken about Restaurant Manager Sets Bad Customer Service Example as much as we did.   The other night I had dinner at a favorite restaurant.  Unfortunately, a bad customer service experience tainted the evening.  The good news is

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About Shoppers, Inc.

With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.

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