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7 Tips to Continuously Improve Your Customer Experience

At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from Bill Hogg about 7 Tips to Continuously Improve Your Customer Experience and customer retention relates to our goals and passions. Hope you enjoy it!   Every company claims to provide good customer service.

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Why Good Customer Service Isn’t Enough

Greetings from Shoppers, Inc.! Hope you enjoy the article below from Teresa Allen about Why Good Customer Service Isn’t Enough and Customer Satisfaction and pleased customers as much as we did.   You might think that your business has “pretty good” customer service. Congratulations! That’s a whole lot better

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3 Ways to Prevent Getting Fired by Customers

At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from Mark Sanborn about 3 Ways to Prevent Getting Fired by Customers and how to keep customers relates to our goals and passions. Hope you enjoy it! In the most recent

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5 Ways to Lose Your Customer

Greetings from Shoppers, Inc.! Hope you enjoy the article below from Shep Hyken about 5 Ways to Lose Your Customer and customer service  as much as we did. A sure way to lose customers is to deliver a bad customer service experience. And the customer service doesn’t even have

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Customer Experience Can Be Worth Millions in Annual Revenue

At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from John Tschohl about Customer Experience Can Be Worth Millions in Annual Revenue and customer service and employee recognition relates to our goals and passions. Hope you enjoy it! Customer experience

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WELCOME THOSE CUSTOMER COMPLAINTS!

WELCOME THOSE CUSTOMER COMPLAINTS! By Kathy Shook We all understand that customer satisfaction is the key to success in the business world. And we all dread those customers who come to us with a complaint. However, you should welcome those customers who complain and here’s why: For

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4 Reasons Managers Should Spend More Time on Coaching

At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from Joseph R. Weintraub and James M. Hunt about (HBR Blog) 4 Reasons Managers Should Spend More Time on Coaching (MAY 29, 2015) and Coaching Managers and Team Building relates to our goals and passions. Hope you enjoy

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Coaching For Success = More Profit

We just had to share the article below from from John Tschohl  about Coaching For Success = More Profit and team coaching, coaching for success, and team leaders.  Enjoy! John Tschohl is an international service strategist and speaker. He is founder and president of the Service Quality

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PATIENTS ARE CUSTOMERS, TOO!

A Marketing Gimmick is NOT Customer Service I’m wondering why “customers” of the medical profession are called “patients”? So I checked Wikipedia and found this description: The word patient originally meant ‘one who suffers’. I’ll say we’re suffering! Each visit to the doctor lately seems to take

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The State of Customer Loyalty in Small Business

At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from Bill Bleuel about The State of Customer Loyalty in Small Business and customer loyalty and employee incentives relates to our goals and passions. Hope you enjoy it! A joint study of approximately 900 small

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