Our Blog

Our Blog

How to Motivate and Coach Employees for Success

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from John Tschohl about How to Motivate and Coach Employees for Success as much as we did. How to Motivate and Coach Employees for Success I talk to lots of people each day and what I hear

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Is Your Front Line Customer Service Team Likeable?

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Teresa Allen about “Is Your Front Line Customer Service Team Likeable?” relates to our goals and passions.  Hope you enjoy it! Is Your Front Line Customer Service Team Likeable?

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Ask Your Customers

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from Jerry Osteryoung as much as we did. Ask Your Customers “Treat with utmost respect your power of forming opinions, for this power alone guards you against making assumptions that are contrary to nature and judgments that

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To Respond or Not Respond to Customer Feedback – That is the CX Question

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from Kristina Evey as much as we did. To Respond or Not Respond to Customer Feedback – That is the CX Question Customer Experience is based on customer feedback and engagement. With the presence of review sites

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Why Customers Quit

Greetings from Shoppers, Inc.!  We hope you enjoy the article below from Mark Sanborn about Why Customers Quit as much as we did. Why Customers Quit Bob loved his local sub shop. Then something happened. The store moved a few blocks away and they brought in a

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Happy Employees Mean Happy Customers

We just had to share the article below from John Tschohl, “Happy Employees Mean Happy Customers”.  Enjoy! Happy Employees Mean Happy Customers Ensuring an efficient and quality customer service takes a great deal of training and coordination. Focusing on each department in your company to make it

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Digital Customer Service: Opportunity to Connect with Customers

We just had to share the article below from Shep Hyken about Digital Customer Service: Opportunity to Connect with Customers.  Enjoy! Digital Customer Service: Opportunity to Connect with Customers As technology keeps advancing, the gap between in-person customer service and the online customer experience is closing. While

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Create Customer Passion by Remembering and Using Your Customer’s Name

We just had to share the article below from John Tschohl, “Create Customer Passion by Remembering and Using Your Customer’s Name”. Create Customer Passion by Remembering and Using Your Customer’s Name Customer service expert John Tschohl outlines eleven key steps for successfully remembering and using your customers’

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6 Valuable Tips to Improve Customer Service

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from Bill Hogg about 6 Valuable Tips to Improve Customer Service as much as we did. 6 Valuable Tips to Improve Customer Service There are many different aspects of your role as a customer service representative, regardless

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Do These 3 Things on Social Media to Provide the Best Customer Service

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Parker Davis about Do These 3 Things on Social Media to Provide the Best Customer Service relates to our goals and passions.  Hope you enjoy it! Do These 3

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About Shoppers, Inc.

With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.

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