Our Blog

Our Blog

ROIP vs ROI

We just had to share the article below from Jon Gordon about ROIP vs ROI.  Enjoy! ROIP vs ROI You’ve most likely heard of ROI which means Return on Investment. Most businesses and organizations focus on it when discussing budgets and investing in new initiatives, programs, technology,

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Make Sure Every Detail of Customer Service is Evaluated

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Jerry Osteryoung about “Make Sure Every Detail of Customer Service is Evaluated” relates to our goals and passions.  Hope you enjoy it! Make Sure Every Detail of Customer Service

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Give Them Help Before They Yelp 

Greetings from Shoppers, Inc.!  We hope you enjoy the article below from Shep Hyken about Give Them Help Before They Yelp as much as we did. Give Them Help Before They Yelp Online reviews can work in two ways. For a company that provides a great customer experience,

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Customer Experience Questions to Challenge Yourself Every Day

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from Kristina Evey about “Customer Experience Questions to Challenge Yourself Every Day” as much as we did. Customer Experience Questions to Challenge Yourself Every Day Want to improve your Customer Experience in one easy step? Ask yourself-

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How do you “delete” a customer or client?

We just had to share the article below from Mark Sanborn about “How do you “delete” a customer or client.  Enjoy! How do you “delete” a customer or client? Here’s an example: I found a great masseuse near my office. Getting older and living in airplane seats

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The Power of Service Recovery

We just had to share the article below from John Tschohl.  Enjoy! The Power of Service Recovery Everyone screws up. The problem is what you do to keep the customer from defecting. Often “I am sorry” will work. If you have a monopoly “I am sorry” is

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The Number One Customer Service Strategy

We just had to share the article below from Shep Hyken.  Enjoy! The Number One Customer Service Strategy We just released our annual customer service research where we surveyed more than 1,000 consumers and asked what customer service experiences are most likely to cause you to come

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Get Your Employees Engaged in Your Business

We just had to share the article below from Jerry Osteryoung about “Get Your Employees Engaged in Your Business”.  Enjoy! Get Your Employees Engaged in Your Business There are only three measurements that tell you nearly everything you need to know about your organization’s overall performance: employee

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The Greatest Customer Service Strategy

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Jon Gordon about The Greatest Customer Service Strategy relates to our goals and passions.  Hope you enjoy it! The Greatest Customer Service Strategy Smiling is important. Eye contact matters.

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5 Ways to Turn Indifferent Customers into Raving Fans

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from 5 Ways to Turn Indifferent Customers into Raving Fans as much as we did. 5 Ways to Turn Indifferent Customers into Raving Fans Providing good customer service just isn’t enough anymore, not with companies the world

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About Shoppers, Inc.

With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.

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