Why Customers Share Their Experiences Customers share their experiences for a variety of reasons, both personal and social. Here’s a breakdown: Sharing Good Experiences Social validation: People like to feel good about their choices and sharing positive experiences reinforces this. Word-of-mouth marketing: Recommending a product or service
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At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Shep Hyken about When Your Customer Experience Hits a “Bump in the Road” relates to our goals and passions. Hope you enjoy it! When Your Customer Experience Hits a
Read more →We just had to share the article below from John Tschohl. Enjoy! SERVICE STRATEGY The Most Powerful Tool You Can Have The reason most organizations deliver poor or mediocre customer service is that they don’t understand the power of a customer service strategy. What do I mean
Read more →Why Customer Service Behind the Scenes Matters More Than You Think Customer service is often thought of as the friendly face you see on the other end of the phone or email. But the reality is, excellent customer service relies heavily on a robust behind-the-scenes operation. Here’s
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Jerry Osteryoung about Treat Your Customers with Respect relates to our goals and passions. Hope you enjoy it! Treat Your Customers with Respect Customers may forget what you said,
Read more →Why should you inspect your customer service? Inspecting your customer service is crucial for several reasons, as it directly impacts your business’s success and reputation. Here are some key reasons why you should regularly inspect and evaluate your customer service: Customer Satisfaction: Regular inspections help you gauge
Read more →We just had to share the article below from Shep Hyken about “Three Customer Service Lessons from a World Traveler”. Enjoy! Three Customer Service Lessons from a World Traveler I’m always looking for good customer service stories that teach or remind us about creating an amazing
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from John Tschohol about “Build Rapid Sales Through a Service Strategy” as much as we did. Build Rapid Sales Through a Service Strategy 3 Core Ways to Grow Your Business Borrow $10-20 million for capital renovation. I
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from Kristina Evey about “How to Self-Audit Your Company’s Customer Experience” as much as we did. How to Self-Audit Your Company’s Customer Experience Kristina Evey looks at ways to identify opportunities that would add more value to
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Jerry Osteryoung about Last Impressions relates to our goals and passions. Hope you enjoy it! Last Impressions “Everything that we experience every day leaves a long-lasting impression.” ~Pharrell Williams
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