We just had to share the article below from from John Tschohl about How Employee Disengagement Costs Your Company and employee engagement and disengaged employees. Enjoy! John Tschohl is an international service strategist and speaker. He is founder and president of the Service Quality Institute in Minneapolis,
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from Shep Hyken about Solving Customer Problems, Even When They Aren’t Our Fault and customer service as much as we did. Excellent Customer Service I was in Las Vegas, on the sixth day of a nine day, multi-city run of speaking engagements
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from Susan Solovic about Who Loves Ya, Baby? Using Social Media for Customer Service as much as we did. As I’m writing this, Walmart’s @walmart Twitter account has racked up almost 250K tweets. You’ll find similarly huge numbers if
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from Mark Sanborn about Customer Service Enemy #1 relates to our goals and passions. Hope you enjoy it! Recently my friend Chris, a successful business owner, sent me this story: “Vicki and I
Read more →Great Stories about Great Service by Mac Anderson “The difference between ordinary and extraordinary is that little ‘extra’.” ~Mac Anderson When it comes to customer service, the bottom line is this: It’s not a department, it’s an attitude. Customer Satisfaction is Worthless, Customer Loyalty is Priceless by
Read more →We just had to share the article below from Harvey Mackay about Knowing Something About Your Customer Is Just As Important As Knowing Everything About Your Product and customer service. Enjoy! Knowing something about your customer is just as important as knowing everything about your product. Take politicians, for
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from Jon Gordon about The Benefits of Positivity and Cost of Negativity relates to our goals and passions. Hope you enjoy it! 11 Benefits of Being Positive: 1. Positive people live
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from John Tschohl about Handling Irate Customers & Difficult Situations and customer service as much as we did. It’s a tough job but somebody’s gotta do it. Facing off with a screaming, unreasonable, irrational customer represents the ultimate test of any employee’s
Read more →I made the serious mistake of going shopping this past weekend, forgetting that it was the “Back to School-Free Tax” weekend. With no kids in school, you tend to lose track. And for those of you not familiar, many states drop sales tax for this special shopping
Read more →We just had to share the article below from Shep Hyken about Six Differences Between Customer-Focused Companies and Operations-Focused Companies and customer service. Enjoy! Better Customer Experience Some companies really understand customer service. They know how to hire for it, train for it and deliver it. Other companies
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