We just had to share the article below from Shep Hyken. Enjoy! The Number One Customer Service Strategy We just released our annual customer service research where we surveyed more than 1,000 consumers and asked what customer service experiences are most likely to cause you to come
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We just had to share the article below from Jerry Osteryoung about “Get Your Employees Engaged in Your Business”. Enjoy! Get Your Employees Engaged in Your Business There are only three measurements that tell you nearly everything you need to know about your organization’s overall performance: employee
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Jon Gordon about The Greatest Customer Service Strategy relates to our goals and passions. Hope you enjoy it! The Greatest Customer Service Strategy Smiling is important. Eye contact matters.
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from 5 Ways to Turn Indifferent Customers into Raving Fans as much as we did. 5 Ways to Turn Indifferent Customers into Raving Fans Providing good customer service just isn’t enough anymore, not with companies the world
Read more →We just had to share the article below from John Tschohl. Enjoy! Becoming a Brand Your Customers Fall in Love With Getting your customers to see you as the only one that provides a solution to their problem involves everything you do—and everything you choose not to
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from John Tschohl about How to Motivate and Coach Employees for Success as much as we did. How to Motivate and Coach Employees for Success I talk to lots of people each day and what I hear
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Teresa Allen about “Is Your Front Line Customer Service Team Likeable?” relates to our goals and passions. Hope you enjoy it! Is Your Front Line Customer Service Team Likeable?
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from Kristina Evey as much as we did. To Respond or Not Respond to Customer Feedback – That is the CX Question Customer Experience is based on customer feedback and engagement. With the presence of review sites
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