So much information circulates on great customer service, what it is, who has it, why it matters, where to get it, etc.  It definitely can be overwhelming, especially since each of us has their own idea about what “great” service truly is.  But first things first:  how

At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from Shep Hyken about Customer service is simple, but it is not always easy  relates to our goals and passions. Hope you enjoy it! What do you think it would take for

Greetings from Shoppers, Inc.! Hope you enjoy the article below from Doug Fleener about Learning from an amazing sales experience and employee training as much as we did. Almost everything I share about the customer experience and selling I’ve learned from watching the best. The other day I encountered an amazing

At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from Scott Resnick about How to Manage Poor Customer Feedback and how to help improve the customer’s experience relates to our goals and passions. Hope you enjoy it! In this digital age, virtually

We just had to share the article below from Jon Gordon about Are You a Real Team? and teamwork.  Enjoy! There’s a difference between being on a team and being a real team. People who are on a team focus on their own goals. People who are part of a

Greetings from Shoppers, Inc.! Hope you enjoy the article below from John Tschohl about Consistent Training is Essential and customer service as much as we did. Is there a “secret” competitive edge that successful businesses already know?  What are these businesses doing differently that sets them apart than everyone else?  Every company

At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from Shep Hyken about Respect your customer’s time by resolving complaints quickly and customer service relates to our goals and passions. Hope you enjoy it! Do you spend more time than you would

At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from Jerry Osteryoung about Internal Customer Service relates to our goals and passions. Hope you enjoy it! “Motivate them, train them, care about them and make winners out of them…we know that

We just had to share the article below from Jon  about Stop Whining and Start Winning and positive attitude. Enjoy!   I wanted to say something but I couldn’t get a word in. My wife’s friend Rachel wouldn’t stop complaining. For twenty minutes she bombarded me with a series