We just had to share the article below from Mark Sanborn about “How do you “delete” a customer or client. Enjoy! How do you “delete” a customer or client? Here’s an example: I found a great masseuse near my office. Getting older and living in airplane seats
Read more →
Get Started: 1.800.259.8551
Our Blog
We just had to share the article below from John Tschohl. Enjoy! The Power of Service Recovery Everyone screws up. The problem is what you do to keep the customer from defecting. Often “I am sorry” will work. If you have a monopoly “I am sorry” is
Read more →We just had to share the article below from Shep Hyken. Enjoy! The Number One Customer Service Strategy We just released our annual customer service research where we surveyed more than 1,000 consumers and asked what customer service experiences are most likely to cause you to come
Read more →We just had to share the article below from Jerry Osteryoung about “Get Your Employees Engaged in Your Business”. Enjoy! Get Your Employees Engaged in Your Business There are only three measurements that tell you nearly everything you need to know about your organization’s overall performance: employee
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Jon Gordon about The Greatest Customer Service Strategy relates to our goals and passions. Hope you enjoy it! The Greatest Customer Service Strategy Smiling is important. Eye contact matters.
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from 5 Ways to Turn Indifferent Customers into Raving Fans as much as we did. 5 Ways to Turn Indifferent Customers into Raving Fans Providing good customer service just isn’t enough anymore, not with companies the world
Read more →We just had to share the article below from John Tschohl. Enjoy! Becoming a Brand Your Customers Fall in Love With Getting your customers to see you as the only one that provides a solution to their problem involves everything you do—and everything you choose not to
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from John Tschohl about How to Motivate and Coach Employees for Success as much as we did. How to Motivate and Coach Employees for Success I talk to lots of people each day and what I hear
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Teresa Allen about “Is Your Front Line Customer Service Team Likeable?” relates to our goals and passions. Hope you enjoy it! Is Your Front Line Customer Service Team Likeable?
Read more →Click here to subscribe to our blog.
