Our Blog

4 Reasons Managers Should Spend More Time on Coaching

At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from Joseph R. Weintraub and James M. Hunt about (HBR Blog) 4 Reasons Managers Should Spend More Time on Coaching (MAY 29, 2015) and Coaching Managers and Team Building relates to our goals and passions. Hope you enjoy

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Coaching For Success = More Profit

We just had to share the article below from from John Tschohl  about Coaching For Success = More Profit and team coaching, coaching for success, and team leaders.  Enjoy! John Tschohl is an international service strategist and speaker. He is founder and president of the Service Quality

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PATIENTS ARE CUSTOMERS, TOO!

A Marketing Gimmick is NOT Customer Service I’m wondering why “customers” of the medical profession are called “patients”? So I checked Wikipedia and found this description: The word patient originally meant ‘one who suffers’. I’ll say we’re suffering! Each visit to the doctor lately seems to take

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The State of Customer Loyalty in Small Business

At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from Bill Bleuel about The State of Customer Loyalty in Small Business and customer loyalty and employee incentives relates to our goals and passions. Hope you enjoy it! A joint study of approximately 900 small

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10 Easy Ways to Recognize Your Team

Greetings from Shoppers, Inc.! Hope you enjoy the article below from EntreLeadership about 10 Easy Ways to Recognize Your Team and employee incentive plans as much as we did. EntreLeadership Team November 14, 2014 Imagine your team happy, productive and loyal to the core. They can’t wait to

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How to Find Happiness at Work

At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from Jon Gordon about How to Find Happiness at Work and employee incentive plans relates to our goals and passions. Hope you enjoy it! Happiness. Zappos believes in delivering it. Coke wants

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How Employee Disengagement Costs Your Company

Greetings from Shoppers, Inc.! Hope you enjoy the article below from John Tschohl about How Employee Disengagement Costs Your Company and customer service as much as we did. How do you rate your company’s customer service experience? A recent Forrester study found that 80% of American companies believe they’re on the mark.

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WHERE DO YOU START GREAT CUSTOMER SERVICE?

So much information circulates on great customer service, what it is, who has it, why it matters, where to get it, etc.  It definitely can be overwhelming, especially since each of us has their own idea about what “great” service truly is.  But first things first:  how

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Customer service is simple, but it is not always easy

At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from Shep Hyken about Customer service is simple, but it is not always easy  relates to our goals and passions. Hope you enjoy it! What do you think it would take for

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Learning from an amazing sales experience

Greetings from Shoppers, Inc.! Hope you enjoy the article below from Doug Fleener about Learning from an amazing sales experience and employee training as much as we did. Almost everything I share about the customer experience and selling I’ve learned from watching the best. The other day I encountered an amazing

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