Our Blog

Our Blog

Customer service is simple, but it is not always easy

At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from Shep Hyken about Customer service is simple, but it is not always easy  relates to our goals and passions. Hope you enjoy it! What do you think it would take for

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Learning from an amazing sales experience

Greetings from Shoppers, Inc.! Hope you enjoy the article below from Doug Fleener about Learning from an amazing sales experience and employee training as much as we did. Almost everything I share about the customer experience and selling I’ve learned from watching the best. The other day I encountered an amazing

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How to Manage Poor Customer Feedback

At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from Scott Resnick about How to Manage Poor Customer Feedback and how to help improve the customer’s experience relates to our goals and passions. Hope you enjoy it! In this digital age, virtually

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Are You a Real Team?

We just had to share the article below from Jon Gordon about Are You a Real Team? and teamwork.  Enjoy! There’s a difference between being on a team and being a real team. People who are on a team focus on their own goals. People who are part of a

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Consistent Training is Essential

Greetings from Shoppers, Inc.! Hope you enjoy the article below from John Tschohl about Consistent Training is Essential and customer service as much as we did. Is there a “secret” competitive edge that successful businesses already know?  What are these businesses doing differently that sets them apart than everyone else?  Every company

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Respect your customer’s time by resolving complaints quickly

At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from Shep Hyken about Respect your customer’s time by resolving complaints quickly and customer service relates to our goals and passions. Hope you enjoy it! Do you spend more time than you would

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Internal Customer Service

At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from Jerry Osteryoung about Internal Customer Service relates to our goals and passions. Hope you enjoy it! “Motivate them, train them, care about them and make winners out of them…we know that

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Stop Whining and Start Winning

We just had to share the article below from Jon  about Stop Whining and Start Winning and positive attitude. Enjoy!   I wanted to say something but I couldn’t get a word in. My wife’s friend Rachel wouldn’t stop complaining. For twenty minutes she bombarded me with a series

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SECRET TIP FOR GREAT CUSTOMER SERVICE

We all know the value of exceptional customer service:  Happy customers tell friends and family about how great your company is and those referrals are priceless. Want a little known secret for providing great customer service?  Analyze and concentrate on the SPEED of service you provide.  Customers

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How to Hear the Customer Out in Three Easy Steps

Greetings from Shoppers, Inc.! Hope you enjoy the article below from Deborah Sweeney about How to Hear the Customer Out in Three Easy Steps and customer service as much as we did. There are some customers that just want to be heard. We all know the type—they aren’t so much upset

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About Shoppers, Inc.

With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.

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