Greetings from Shoppers, Inc.! Hope you enjoy the article below from Kristina Evey as much as we did. To Respond or Not Respond to Customer Feedback – That is the CX Question Customer Experience is based on customer feedback and engagement. With the presence of review sites
Read more →
Get Started: 1.800.259.8551
Our Blog
Greetings from Shoppers, Inc.! We hope you enjoy the article below from Mark Sanborn about Why Customers Quit as much as we did. Why Customers Quit Bob loved his local sub shop. Then something happened. The store moved a few blocks away and they brought in a
Read more →We just had to share the article below from John Tschohl, “Happy Employees Mean Happy Customers”. Enjoy! Happy Employees Mean Happy Customers Ensuring an efficient and quality customer service takes a great deal of training and coordination. Focusing on each department in your company to make it
Read more →We just had to share the article below from Shep Hyken about Digital Customer Service: Opportunity to Connect with Customers. Enjoy! Digital Customer Service: Opportunity to Connect with Customers As technology keeps advancing, the gap between in-person customer service and the online customer experience is closing. While
Read more →We just had to share the article below from John Tschohl, “Create Customer Passion by Remembering and Using Your Customer’s Name”. Create Customer Passion by Remembering and Using Your Customer’s Name Customer service expert John Tschohl outlines eleven key steps for successfully remembering and using your customers’
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from Bill Hogg about 6 Valuable Tips to Improve Customer Service as much as we did. 6 Valuable Tips to Improve Customer Service There are many different aspects of your role as a customer service representative, regardless
Read more →Greetings from Shoppers, Inc.! With more people ordering items online, it is more important your call center is prepared to handle all calls with the best customer service. We hope you enjoy the article below from Scott Resnick about How to Avoid Common Call Center Customer Service
Read more →Mystery shopping is used to help improve the customer service of a company’s employees. Looking through the eyes of a customer helps identify specific areas of below-standard services and can recommend means of improvement. Some criteria that can be measured are: employee’s attitude, skills, sales ability, and
Read more →Click here to subscribe to our blog.
