Greetings from Shoppers, Inc.! Hope you enjoy the article below from Bill Hogg about 6 Valuable Tips to Improve Customer Service as much as we did. 6 Valuable Tips to Improve Customer Service There are many different aspects of your role as a customer service representative, regardless
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Greetings from Shoppers, Inc.! With more people ordering items online, it is more important your call center is prepared to handle all calls with the best customer service. We hope you enjoy the article below from Scott Resnick about How to Avoid Common Call Center Customer Service
Read more →What is Mystery Shopping? How Businesses Measure Customer Service Performance Companies use mystery shopping to evaluate and improve the customer service their employees provide. By viewing the business through a customer’s eyes, organizations can quickly identify areas where service falls short and outline clear opportunities for improvement.
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from John Tschohl about Customer Service Hell is Spelled… IVR! and Interactive Voice Response relates to our goals and passions. Hope you enjoy it! Customer Service Hell is Spelled… IVR!
Read more →We just had to share the article below from Teresa Allen about Smile + Personalization = Customer Service Success. Enjoy! Last week I stopped in Marshalls to look for a top to go with a new skirt. A professional shopper never stops when the original hunt is
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from Mark Sanborn about 3 Ways to Prevent Getting Fired by Customers and how to keep customers relates to our goals and passions. Hope you enjoy it! 3 Ways to Prevent
Read more →How Employee Disengagement Costs Your Company Greetings from Shoppers, Inc.! Hope you enjoy the article below from John Tschohl about How Employee Disengagement Costs Your Company and customer service as much as we did. How do you rate your company’s customer service experience? A recent Forrester study found that 80% of American
Read more →WHERE DO YOU START GREAT CUSTOMER SERVICE? So much information circulates on great customer service, what it is, who has it, why it matters, where to get it, etc. It definitely can be overwhelming, especially since each of us has their own idea about what “great” service
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