At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from John Tschohl about Customer Service Hell is Spelled… IVR! and Interactive Voice Response relates to our goals and passions. Hope you enjoy it! Customer Service Hell is Spelled… IVR!
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We just had to share the article below from Teresa Allen about Smile + Personalization = Customer Service Success. Enjoy! Last week I stopped in Marshalls to look for a top to go with a new skirt. A professional shopper never stops when the original hunt is
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from Mark Sanborn about 3 Ways to Prevent Getting Fired by Customers and how to keep customers relates to our goals and passions. Hope you enjoy it! 3 Ways to Prevent
Read more →WELCOME THOSE CUSTOMER COMPLAINTS! By Kathy Shook We all understand that customer satisfaction is the key to success in the business world. And we all dread those customers who come to us with a complaint. However, you should welcome those customers who complain and here’s why: For
Read more →How Employee Disengagement Costs Your Company Greetings from Shoppers, Inc.! Hope you enjoy the article below from John Tschohl about How Employee Disengagement Costs Your Company and customer service as much as we did. How do you rate your company’s customer service experience? A recent Forrester study found that 80% of American
Read more →WHERE DO YOU START GREAT CUSTOMER SERVICE? So much information circulates on great customer service, what it is, who has it, why it matters, where to get it, etc. It definitely can be overwhelming, especially since each of us has their own idea about what “great” service
Read more →SECRET TIP FOR GREAT CUSTOMER SERVICE We all know the value of exceptional customer service: Happy customers tell friends and family about how great your company is and those referrals are priceless. Want a little known secret for providing great customer service? Analyze and concentrate on the
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from John Tschohl about The High Cost of Losing a Customer and customer service relates to our goals and passions. Hope you enjoy it! The High Cost of Losing a Customer Would you save
Read more →We just had to share the article below from from John Tschohl about How Employee Disengagement Costs Your Company and employee engagement and disengaged employees. Enjoy! How Employee Disengagement Costs Your Company How do you rate your company’s customer service experience? A recent Forrester study found that 80% of
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