Handling Irate Customers & Difficult Situations Greetings from Shoppers, Inc.! Hope you enjoy the article below from John Tschohl about Handling Irate Customers & Difficult Situations and customer service as much as we did. It’s a tough job but somebody’s gotta do it. Facing off with a screaming, unreasonable, irrational
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Customer Service
Free Therapy? Try a SMILE… I made the serious mistake of going shopping this past weekend, forgetting that it was the “Back to School-Free Tax” weekend. With no kids in school, you tend to lose track. And for those of you not familiar, many states drop sales
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Dan Denston about When should you hire a mystery shopper? and mystery shopping relates to our goals and passions. Hope you enjoy it! Unbiased feedback can help restaurant operators up their game. Customer service.
Read more →The Five Rules of Customer Service A recent study by Forrester reveals that 80% of companies feel they deliver superior customer service. However, only 8% of customers agree. Why care about great customer service? Because the end result is that service quality wows and keeps customers coming
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from Harvey Mackay about Get results when you complain and customer service as much as we did. Once the famous Chicago merchant Marshall Field was walking through his Chicago store and heard one of his clerks arguing with a customer.
Read more →We just had to share the article below about Meeting John Tschohl – The Guru Of Customer Service. Enjoy! Earlier this week, we managed to spend some time with the Guru of customer service, John Tschohl. John is a mentor and speaker in the industry who wrote the world’s
Read more →Because I’m involved in customer service measurement and improvement, I pay particular attention to the service quality everywhere I go. More often than companies want to admit, we all run into what I call service “monsters”. Zombies: Basically, the walking dead. This employee has no personality, goes
Read more →We just had to share the article below from Mike Maddock about How to see more productive smiles at work. Enjoy! How To See More Productive Smiles At Work Three Simple Techniques To Create A Better Culture Imagine going to the doctor for a series of expensive
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Jon Gordon about Do You Care? and caring about the customer relates to our goals and passions. Hope you enjoy it! Posted by Jon Gordon In today’s economy where businesses and
Read more →IMPROVE CUSTOMER SERVICE…STEP 3 We are working on our Service Improvement Plan – our SIP; in order to make our customer service outshine everyone. To exceed our customers’ expectations the first time and every time, so they become FANS of our company and rave about us to
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