Greetings from Shoppers, Inc.!  Hope you enjoy the article below from Harvey Mackay about Get results when you complain and customer service as much as we did.   Once the famous Chicago merchant Marshall Field was walking through his Chicago store and heard one of his clerks arguing with a customer.

Because I’m involved in customer service measurement and improvement, I pay particular attention to the service quality everywhere I go.  More often than companies want to admit, we all run into what I call service “monsters”. Zombies:  Basically, the walking dead.  This employee has no personality, goes

We just had to share the article below from Mike Maddock about How to see more productive smiles at work.  Enjoy! How To See More Productive Smiles At Work Three Simple Techniques To Create A Better Culture Imagine going to the doctor for a series of expensive

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Jon Gordon about Do You Care? and caring about the customer relates to our goals and passions. Hope you enjoy it! Posted by Jon Gordon In today’s economy where businesses and

Empower your people to come up with a solution. It’s easy to say, “I’m sorry, we don’t have that… We can’t get it… We can’t do that… It’s not our policy.” Blah, blah, blah.  In other words, it’s easy to say, “No.” But that is not what