Because I’m involved in customer service measurement and improvement, I pay particular attention to the service quality everywhere I go. More often than companies want to admit, we all run into what I call service “monsters”. Zombies: Basically, the walking dead. This employee has no personality, goes
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We just had to share the article below from Mike Maddock about How to see more productive smiles at work. Enjoy! How To See More Productive Smiles At Work Three Simple Techniques To Create A Better Culture Imagine going to the doctor for a series of expensive
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Jon Gordon about Do You Care? and caring about the customer relates to our goals and passions. Hope you enjoy it! Posted by Jon Gordon In today’s economy where businesses and
Read more →IMPROVE CUSTOMER SERVICE…STEP 3 We are working on our Service Improvement Plan – our SIP; in order to make our customer service outshine everyone. To exceed our customers’ expectations the first time and every time, so they become FANS of our company and rave about us to
Read more →Empower your people to come up with a solution. It’s easy to say, “I’m sorry, we don’t have that… We can’t get it… We can’t do that… It’s not our policy.” Blah, blah, blah. In other words, it’s easy to say, “No.” But that is not what
Read more →IMPROVE CUSTOMER SERVICE…STEP 2 We are working on our Service Improvement Plan – our SIP in order to make our customer service outshine everyone. To exceed our customers’ expectations the first time and every time, so they become FANS of our company and rave about us
Read more →We just had to share the article below from the HR Guy about Providing Outstanding Customer Service. Enjoy! Providing Outstanding Customer Service ” Southwest Airlines is successful because the company understands it’s a customer service company. It also happens to be an airline.” — Harvey Mackay Our
Read more →Turn Customers into Advocates At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Vertical Response about Turn Customers into Advocates relates to our goals and passions. Hope you enjoy it! Humans are social creatures, and as such, we are far
Read more →Improve Customer Service…Where do I Start? So…you feel like your company’s service quality could be improved. But how do you start…Just tell your staff to do better? One-shot training? Ask customers how you are doing? Hire someone to be in charge of customer service, to take
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Mark Sanborn about Customer Service Strategies from the World’s Best Brands and customer service relates to our goals and passions. Hope you enjoy it! In a previous series, we took
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