Empower your people to come up with a solution. It’s easy to say, “I’m sorry, we don’t have that… We can’t get it… We can’t do that… It’s not our policy.” Blah, blah, blah. In other words, it’s easy to say, “No.” But that is not what
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Customer Service
IMPROVE CUSTOMER SERVICE…STEP 2 We are working on our Service Improvement Plan – our SIP in order to make our customer service outshine everyone. To exceed our customers’ expectations the first time and every time, so they become FANS of our company and rave about us
Read more →Turn Customers into Advocates At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Vertical Response about Turn Customers into Advocates relates to our goals and passions. Hope you enjoy it! Humans are social creatures, and as such, we are far
Read more →Improve Customer Service…Where do I Start? So…you feel like your company’s service quality could be improved. But how do you start…Just tell your staff to do better? One-shot training? Ask customers how you are doing? Hire someone to be in charge of customer service, to take
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Mark Sanborn about Customer Service Strategies from the World’s Best Brands and customer service relates to our goals and passions. Hope you enjoy it! In a previous series, we took
Read more →We just had to share the article below from Shep Hyken about 6 Tools for Increasing Your Sales with Amazing Customer Service. Enjoy! Implementing six simple customer service strategies can skyrocket your business to new levels in terms of attracting new and repeat customers and increasing
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from Krisitna Evey about Who Is Your Biggest Competitor? It’s Not Who You Think… and customer service as much as we did. When working with companies that are focused on getting new customers, I always ask them who
Read more →Seems like lately, I’ve mostly run into what I call “zombies” of customer service. You know what I mean, those employees who are like the walking dead: no smile, no concern for customers, just going through the motions of their job with no pride or customer relations.
Read more →The Power of Thank You We just had to share the article below from Jon Gordon about The Power of Thank You and customer service. Enjoy! In the spirit of Thanksgiving, I’d love to share with you the benefits and power of two simple words. THANK
Read more →Is Customer Service Experience Your Top Priority? Most companies think they provide great customer service. However, a recent survey conducted by Echo Research for American Express found there is still room for much improvement for most companies when it comes to providing great customer service. The survey,
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