Great Stories about Great Service by Mac Anderson “The difference between ordinary and extraordinary is that little ‘extra’.” ~Mac Anderson When it comes to customer service, the bottom line is this: It’s not a department, it’s an attitude. Customer Satisfaction is Worthless, Customer Loyalty is Priceless by
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We just had to share the article below from Harvey Mackay about Knowing Something About Your Customer Is Just As Important As Knowing Everything About Your Product and customer service. Enjoy! Knowing something about your customer is just as important as knowing everything about your product. Take politicians, for
Read more →The Benefits of Positivity and Cost of Negativity At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Jon Gordon about The Benefits of Positivity and Cost of Negativity relates to our goals and passions. Hope you enjoy it! 11
Read more →Handling Irate Customers & Difficult Situations Greetings from Shoppers, Inc.! Hope you enjoy the article below from John Tschohl about Handling Irate Customers & Difficult Situations and customer service as much as we did. It’s a tough job but somebody’s gotta do it. Facing off with a screaming, unreasonable, irrational
Read more →Free Therapy? Try a SMILE… I made the serious mistake of going shopping this past weekend, forgetting that it was the “Back to School-Free Tax” weekend. With no kids in school, you tend to lose track. And for those of you not familiar, many states drop sales
Read more →We just had to share the article below from Shep Hyken about Six Differences Between Customer-Focused Companies and Operations-Focused Companies and customer service. Enjoy! Better Customer Experience Some companies really understand customer service. They know how to hire for it, train for it and deliver it. Other companies
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Dan Denston about When should you hire a mystery shopper? and mystery shopping relates to our goals and passions. Hope you enjoy it! Unbiased feedback can help restaurant operators up their game. Customer service.
Read more →The Five Rules of Customer Service A recent study by Forrester reveals that 80% of companies feel they deliver superior customer service. However, only 8% of customers agree. Why care about great customer service? Because the end result is that service quality wows and keeps customers coming
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from Harvey Mackay about Get results when you complain and customer service as much as we did. Once the famous Chicago merchant Marshall Field was walking through his Chicago store and heard one of his clerks arguing with a customer.
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from Mark Sanborn about 7 Ways to Create a Vision that Motivates and Inspires as much as we did. 1. Think big! Make it aspirational, but not irrational. Challenge people with the size and scope of the vision but
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