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Employee Recognition

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from HR Guy about Employee Recognition and keeping employees motivated as much as we did. As business leaders, one of the greatest challenges is keeping employees motivated and engaged.  While there are various ways to motivate team members, one of the best is

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3 Creative Ways to Motivate That Don’t Cost Money

At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork.  The article below from Mark Sanborn about 3 Creative Ways to Motivate that Don’t Cost Money and improve upon employee morale relates to our goals and passions.  Hope you enjoy it!   There are many ways

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Is Customer Service Experience Your Top Priority?

Most companies think they provide great customer service. However, a recent survey conducted by Echo Research for American Express found there is still room for much improvement for most companies when it comes to providing great customer service. The survey, which was conducted in the U.S. and

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Busting the Myths of Leadership

At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork.  The article below from EntreLeadership about Busting the Myths of Leadership and team work relates to our goals and passions.  Hope you enjoy it! EntreLeadership Team         October  4, 2013 The great statesman Benjamin Franklin once said, “When you are finished

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How well do you treat your internal customers?

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from Shep Hyken about How well do you treat your internal customers? and internal customer service as much as we did. Internal service The concept of internal customer service may be just as important, if not even

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BE ON THE LOOKOUT FOR ZOMBIES!

Another zombie alert! I came across some more the other day while attending a meeting at a corporation office. Not only was their customer service “zombie-fied”, one of them even looked a little like a zombie. I’m referring to employees who act like zombies while doing their

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5 Ways to Be Happier at Work

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from Jon Gordon about 5 Ways to Be Happier at Work and good customer service as much as we did. pay advance no faxing As most of us head back to work this week I wanted to

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How to be a Great Team Leader and Team Player

At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork.  The article below from Mark Sanborn about How to be a Great Team Leader and Team Player and team leaders relates to our goals and passions.  Hope you enjoy it! What defines an individual as an effective

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≡ BUSINESS PHONE ETIQUETTE ≡

Greetings from Shoppers, Inc.! Hope you enjoy the article below from HR Guy about Business Phone Etiquette and customer service as much as we did. If we were to put a group of random professionals in a room and asked them what their top three business pet peeves are surely the unreturned phone

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You Can’t Hide Bad Service

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