We just had to share the article below from Kathy Shook about Ozark Zombies and a poor customer service experience. Enjoy! by Kathy Shook Recently, we visited a family entertainment park in the Branson, Missouri area. If you aren’t familiar with the Branson area, it’s very well known and marketed
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At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from HR Guy – President of Duncan Consulting, Inc. about Goober’s Customer Service Secrets and provide customer satisfaction relates to our goals and passions. Hope you enjoy it! “I like
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from Jon Gordon about The Root of Success as much as we did. There once was a tree that produced an abundant supply of fruit. Everyone marveled at its ability to produce a record harvest each
Read more →Business Insight Resource Center A customer satisfaction survey can help you dramatically improve your products, your service, and ultimately your business. __________________________________________ Are your customers happy with your products and services? If you don’t know, just ask them. Developing a customer satisfaction survey doesn’t have
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from Shep Hyken about Restaurant Manager Sets Bad Customer Service Example as much as we did. The other night I had dinner at a favorite restaurant. Unfortunately, a bad customer service experience tainted the evening. The good news is
Read more →By Dan Denston, Mystery Shopping Providers Association – North America estimated worried Gas prices rise and fall almost cyclically in and around summertime, but they remain unpredictable due to myriad other forces. How does a convenience store protect against a customer who is predisposed to aggravation based
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Harvey Mackay about Create a service culture and customer service relates to our goals and passions. Hope you enjoy it! When I went into business many years ago, I
Read more →By Kathy Shook Shoppers, Inc. Driving through the countryside last week, I noticed a church sign…you know those marquees where the pastors put up a bible verse of the week or cute quote. The one I passed was: “Be a fountain, not a drain.” Consider the definitions
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Jon Gordon about Create a Culture of Greatness and customer service relates to our goals and passions. Hope you enjoy it! To build a winning team and a successful organization you must create a culture of
Read more →Zappos: A Great Example of Exceeding Expectations At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Vertical Response about Zappos: A Great Example of Exceeding Expectations and great customer service relates to our goals and passions. Hope you enjoy it! I must
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