Because I’m involved in customer service measurement and improvement, I pay particular attention to the service quality everywhere I go. More often than companies want to admit, we all run into what I call service “monsters”. Zombies: Basically, the walking dead. This employee has no personality, goes
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Greetings from Shoppers, Inc.! Hope you enjoy the article below from Vertical Response about 4 Strategies for Dealing with Negative Comments as much as we did. There’s nothing like a negative public comment or nasty message on social media to really put a damper on your
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from Shep Hyken about Customer Service Is More than Just Being Nice and customer service relates to our goals and passions. Hope you enjoy it! Amazing Customer Service We don’t want to
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from Your Achievement about Get Recognized for a Job Well Done and Employee Reward as much as we did. Get Recognized for a Job Well Done by Connie Podesta Regardless of the profession, employees and employers in every industry desire the
Read more →We just had to share the article below from Mike Maddock about How to see more productive smiles at work. Enjoy! How To See More Productive Smiles At Work Three Simple Techniques To Create A Better Culture Imagine going to the doctor for a series of expensive
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from John Tschohl about 12 reasons why employee training fails and customer service training as much as we did. Editor’s note: John Tschohl is president of Service Quality Institute and author of Empowerment: A Way of Life. Most
Read more →Adding value to your job–making your contribution unique–is key to survival and success in a competitive job market. What could you do within your existing (or future) company to increase your value and influence? The seven job skills that follow won’t mean you necessarily work harder, but
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Jon Gordon about Do You Care? and caring about the customer relates to our goals and passions. Hope you enjoy it! Posted by Jon Gordon In today’s economy where businesses and
Read more →IMPROVE CUSTOMER SERVICE…STEP 3 We are working on our Service Improvement Plan – our SIP; in order to make our customer service outshine everyone. To exceed our customers’ expectations the first time and every time, so they become FANS of our company and rave about us to
Read more →Empower your people to come up with a solution. It’s easy to say, “I’m sorry, we don’t have that… We can’t get it… We can’t do that… It’s not our policy.” Blah, blah, blah. In other words, it’s easy to say, “No.” But that is not what
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