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Our Blog

THE ROOT OF SUCCESS

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from Jon Gordon about The Root of Success as much as we did.   There once was a tree that produced an abundant supply of fruit. Everyone marveled at its ability to produce a record harvest each

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Gauging customer satisfaction

Business Insight Resource Center     A customer satisfaction survey can help you dramatically improve your products, your service, and ultimately your business. __________________________________________ Are your customers happy with your products and services? If you don’t know, just ask them. Developing a customer satisfaction survey doesn’t have

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Restaurant Manager Sets Bad Customer Service Example

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from Shep Hyken about Restaurant Manager Sets Bad Customer Service Example as much as we did.   The other night I had dinner at a favorite restaurant.  Unfortunately, a bad customer service experience tainted the evening.  The good news is

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Lessons Learned From Mystery Shopping

By Dan Denston, Mystery Shopping Providers Association – North America estimated worried Gas prices rise and fall almost cyclically in and around summertime, but they remain unpredictable due to myriad other forces. How does a convenience store protect against a customer who is predisposed to aggravation based

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Create a service culture

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Harvey Mackay about Create a service culture and customer service relates to our goals and passions.  Hope you enjoy it!   When I went into business many years ago, I

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CUSTOMER SERVICE & PLUMBING

By Kathy Shook Shoppers, Inc. Driving through the countryside last week, I noticed a church sign…you know those marquees where the pastors put up a bible verse of the week or cute quote.  The one I passed was:  “Be a fountain, not a drain.” Consider the definitions

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CREATE A CULTURE OF GREATNESS

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Jon Gordon about Create a Culture of Greatness and customer service relates to our goals and passions.  Hope you enjoy it! To build a winning team and a successful organization you must create a culture of

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Zappos: A Great Example of Exceeding Expectations

Zappos: A Great Example of Exceeding Expectations At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Vertical Response about Zappos: A Great Example of Exceeding Expectations and great customer service relates to our goals and passions.  Hope you enjoy it!   I must

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Walk In Your Customers’ Shoes: Doing So Will Give You The Information You Need To Grow Your Business

by John Tschohl  How easy is it for people to do business with your organization? If you don’t know, you’d better find out—and fast. It is the customer experience that determines whether or not you will attract and retain customers. It is the customer experience that determines

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A Lesson in Creating Thriving Customer Care Communities

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from John Tschohl about A Lesson in Creating Thriving Customer Care Communities and customer service as much as we did.   Customer self-service communities are among the most effective means for cutting down help desk operational costs.

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About Shoppers, Inc.

With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.

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