Our Blog

Unconditional Customer Service – In Good Times and Bad

On December 11, 2012   /   Customer Service, Our Blog  

We just had to share the article below from Shep Hyken about Unconditional Customer Service – In Good Times and Bad and customer service.  Enjoy! Imagine if one of your good customers said that times were tough and that they had to cut their next order by 30%.  Would you even think

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Loyalty in Little Things Is Huge

On December 4, 2012   /   Customer Service, Employee Loyalty, Our Blog  

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Harvey Mackay about Loyalty in Little Things Is Huge and customer service relates to our goals and passions.  Hope you enjoy it! Fostering employee loyalty is the first step to creating customer loyalty. Most businesses depend on loyal customers for their bread

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