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Our Blog

Walk In Your Customers’ Shoes: Doing So Will Give You The Information You Need To Grow Your Business

by John Tschohl  How easy is it for people to do business with your organization? If you don’t know, you’d better find out—and fast. It is the customer experience that determines whether or not you will attract and retain customers. It is the customer experience that determines

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A Lesson in Creating Thriving Customer Care Communities

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from John Tschohl about A Lesson in Creating Thriving Customer Care Communities and customer service as much as we did.   Customer self-service communities are among the most effective means for cutting down help desk operational costs.

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Customer Service: Night and Day??

-Kathy Shook, Shoppers, Inc. The old saying is, “… as different as night and day,”.  Well, so are our customer service experiences from time to time.  And sometimes, even at the same place:  One time, it’s great service, you feel appreciated and treated right.  The next visit,

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Transforming the Customer Experience

At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork.  The article below from Kristina Evey about Transforming the Customer Experience and customer service relates to our goals and passions.  Hope you enjoy it!   WHAT IT’S ALL ABOUT- CUSTOMER EXPERIENCE MANAGEMENT I’m delighted to have you as a subscriber to this

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The Simplicity of Great Customer Service

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from Mark Sanborn about The Simplicity of Great Customer Service and good customer service as much as we did. corresponding official approvaldamaibungalows.com/2014/http://mostwatertraining.com/mac_mac/ Yesterday I got a call from a representative of Brand Direct Health about fulfilling an order I’d placed.

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Customer Service Corner Stone

The cornerstone of every business are customers, they are the pulse of what keeps a company alive. The Sunday Times just wrote up an article after speaking with me about investing in customer service, I would highly recommend reading over it. Here is the article: Q and A :

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Unconditional Customer Service – In Good Times and Bad

We just had to share the article below from Shep Hyken about Unconditional Customer Service – In Good Times and Bad and customer service.  Enjoy! Imagine if one of your good customers said that times were tough and that they had to cut their next order by 30%.  Would you even think

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Loyalty in Little Things Is Huge

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Harvey Mackay about Loyalty in Little Things Is Huge and customer service relates to our goals and passions.  Hope you enjoy it! Fostering employee loyalty is the first step to creating customer loyalty. Most businesses depend on loyal customers for their bread

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About Shoppers, Inc.

With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.

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