We just had to share the article below from Shep Hyken about Six Differences Between Customer-Focused Companies and Operations-Focused Companies and customer service. Enjoy! Better Customer Experience Some companies really understand customer service. They know how to hire for it, train for it and deliver it. Other companies
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At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Dan Denston about When should you hire a mystery shopper? and mystery shopping relates to our goals and passions. Hope you enjoy it! Unbiased feedback can help restaurant operators up their game. Customer service.
Read more →The Five Rules of Customer Service A recent study by Forrester reveals that 80% of companies feel they deliver superior customer service. However, only 8% of customers agree. Why care about great customer service? Because the end result is that service quality wows and keeps customers coming
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from Harvey Mackay about Get results when you complain and customer service as much as we did. Once the famous Chicago merchant Marshall Field was walking through his Chicago store and heard one of his clerks arguing with a customer.
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from Mark Sanborn about 7 Ways to Create a Vision that Motivates and Inspires as much as we did. 1. Think big! Make it aspirational, but not irrational. Challenge people with the size and scope of the vision but
Read more →We just had to share the article below about Meeting John Tschohl – The Guru Of Customer Service. Enjoy! Earlier this week, we managed to spend some time with the Guru of customer service, John Tschohl. John is a mentor and speaker in the industry who wrote the world’s
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Jon Gordon about My Favorite Team Building Exercises relates to our goals and passions. Hope you enjoy it! Positive, high performing teams don’t happen by accident. They are
Read more →We just had to share the article below from HR Guy about Applying Cookie-Cutter Business Practices to Improve Employee Engagement Doesn’t Work —- Just Being There Does and employee rewards. Enjoy! With all the talk, hype, suggestions, practices, and training that goes into employee engagement, I believe it is important that
Read more →Because I’m involved in customer service measurement and improvement, I pay particular attention to the service quality everywhere I go. More often than companies want to admit, we all run into what I call service “monsters”. Zombies: Basically, the walking dead. This employee has no personality, goes
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from Vertical Response about 4 Strategies for Dealing with Negative Comments as much as we did. There’s nothing like a negative public comment or nasty message on social media to really put a damper on your
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