By Kathy Shook Shoppers, Inc. Driving through the countryside last week, I noticed a church sign…you know those marquees where the pastors put up a bible verse of the week or cute quote. The one I passed was: “Be a fountain, not a drain.” Consider the definitions
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from Jon Gordon about Create a Culture of Greatness and customer service relates to our goals and passions. Hope you enjoy it! To build a winning team and a successful organization you must create a culture of
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from Vertical Response about Zappos: A Great Example of Exceeding Expectations and great customer service relates to our goals and passions. Hope you enjoy it! I must say, “I truly love Zappos.” I think
Read more →Walk In Your Customers’ Shoes: Doing So Will Give You The Information You Need To Grow Your Business
by John Tschohl How easy is it for people to do business with your organization? If you don’t know, you’d better find out—and fast. It is the customer experience that determines whether or not you will attract and retain customers. It is the customer experience that determines
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from John Tschohl about A Lesson in Creating Thriving Customer Care Communities and customer service as much as we did. Customer self-service communities are among the most effective means for cutting down help desk operational costs.
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from Kristina Evey about Transforming the Customer Experience and customer service relates to our goals and passions. Hope you enjoy it! WHAT IT’S ALL ABOUT- CUSTOMER EXPERIENCE MANAGEMENT I’m delighted to have you as a subscriber to
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from Mark Sanborn about The Simplicity of Great Customer Service and good customer service as much as we did. corresponding official approvaldamaibungalows.com/2014/http://mostwatertraining.com/mac_mac/ Yesterday I got a call from a representative of Brand Direct Health about fulfilling an order I’d
Read more →The corner stone of every business are customers, they are the pulse of what keeps a company alive. The Sunday Times just wrote up an article after speaking with me about investing in customer service, I would highly recommend reading over it. Here is article: Q and A :
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