Our Blog

Our Blog

How NFL coaches get their teams to Buy In…and how you can too!

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Jon Gordon about How NFL coaches get their teams to Buy In…and how you can too! and teamwork relates to our goals and passions.  Hope you enjoy it! Having

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Why Your Customer Service Policy Stinks

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Janine Popick is the CEO and founder of VerticalResponse about Why Your Customer Service Policy Stinks and customer service relates to our goals and passions.  Hope you enjoy it!   This article

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Watch Out for These Four-Letter Words

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from Harvey Mackay about Watch Out for These Four-Letter Words and customer service training programs as much as we did.   There are certain four-letter words that have no business in business. Many, in fact, are bad for business—so

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Happy employee, happy customer

We just had to share the article below from Shep Hyken about Happy employee, happy customer and customer service. Enjoy!     Ace Hardware, the chain of retail stores known for its helpful service, is a perfect model for how to create amazing customer service by first amazing your

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Speed Matters! Customer Service is Social AND Mobile

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from John Tschohl about Speed Matters! Customer Service is Social AND Mobile and customer service relates to our goals and passions.  Hope you enjoy it!   I recently saw a blog

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The Power of People Skills

We just had to share the article below from John C Maxwell about The Power of People Skills and exceptional service.  Enjoy!   By far the greatest obstacle to success that I see in others is a poor understanding of people. A while back the Wall Street Journal published an article on the

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American Express Survey Reinforces Value of Mystery Shopping

American Express Survey Reinforces Value of Mystery Shopping At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork.  The article below from American Express Survey Reinforces Value of Mystery Shopping about the results of a survey by American Express released on May 3,

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Workplace Lemons (and How Not to be One)

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Workplace Lemons (and How Not to be One)  about dismissal and termination and employee training relates to our goals and passions.  Hope you enjoy it!   According to Wikipedia, “Lemon laws

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Ozark Zombies?!!

We just had to share the article below from Kathy Shook about Ozark Zombies and a poor customer service experience.  Enjoy!   by Kathy Shook Recently, we visited a family entertainment park in the Branson, Missouri area.  If you aren’t familiar with the Branson area, it’s very well known and marketed

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Goober’s Customer Service Secrets

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from HR Guy – President of Duncan Consulting, Inc. about Goober’s Customer Service Secrets and provide customer satisfaction relates to our goals and passions.  Hope you enjoy it!   “I like

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About Shoppers, Inc.

With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.

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