Loyal for Life

Loyal for Life

The Power of Service Recovery

We just had to share the article below from John Tschohl.  Enjoy! The Power of Service Recovery Everyone screws up. The problem is what you do to keep the customer from defecting. Often “I am sorry” will work. If you have a monopoly “I am sorry” is

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Get Your Employees Engaged in Your Business

We just had to share the article below from Jerry Osteryoung about “Get Your Employees Engaged in Your Business”.  Enjoy! Get Your Employees Engaged in Your Business There are only three measurements that tell you nearly everything you need to know about your organization’s overall performance: employee

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Why Customers Quit

Greetings from Shoppers, Inc.!  We hope you enjoy the article below from Mark Sanborn about Why Customers Quit as much as we did. Why Customers Quit Bob loved his local sub shop. Then something happened. The store moved a few blocks away and they brought in a

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Shoppers, Inc., Secret Shopper, Broken Arrow, OK
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About Shoppers, Inc.

With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.

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