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Get results when you complain

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from Harvey Mackay about Get results when you complain and customer service as much as we did. Once the famous Chicago merchant Marshall Field was walking through his Chicago store and heard one of his clerks arguing with a customer. “What

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7 Ways to Create a Vision that Motivates and Inspires

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from Mark Sanborn about 7 Ways to Create a Vision that Motivates and Inspires as much as we did. 1. Think big! Make it aspirational, but not irrational. Challenge people with the size and scope of the vision but

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Meeting John Tschohl – The Guru Of Customer Service

We just had to share the article below about Meeting John Tschohl – The Guru Of Customer Service.  Enjoy! Earlier this week, we managed to spend some time with the Guru of customer service, John Tschohl. John is a mentor and speaker in the industry who wrote the world’s

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My Favorite Team Building Exercises

At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork.  The article below from Jon Gordon  about My Favorite Team Building Exercises relates to our goals and passions.  Hope you enjoy it! Positive, high performing teams don’t happen by accident. They are built, cultivated and developed

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Applying Cookie-Cutter Business Practices to Improve Employee
Engagement Doesn’t Work —- Just Being There Does

We just had to share the article below from HR Guy about Applying Cookie-Cutter Business Practices to Improve Employee Engagement Doesn’t Work —- Just Being There Does and employee rewards.  Enjoy! With all the talk, hype, suggestions, practices, and training that goes into employee engagement, I believe it is important that

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WATCH OUT FOR SERVICE MONSTERS!

Because I’m involved in customer service measurement and improvement, I pay particular attention to the service quality everywhere I go.  More often than companies want to admit, we all run into what I call service “monsters”. Zombies:  Basically, the walking dead.  This employee has no personality, goes

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4 Strategies for Dealing with Negative Comments

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from Vertical Response about 4 Strategies for Dealing with Negative Comments as much as we did. There’s nothing like a negative public comment or nasty message on social media to really put a damper on your day, or your business. Even

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Customer Service Is More than Just Being Nice

At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from Shep Hyken about Customer Service Is More than Just Being Nice and customer service relates to our goals and passions. Hope you enjoy it!   Amazing Customer Service We don’t want to

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Get Recognized for a Job Well Done

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from Your Achievement about Get Recognized for a Job Well Done and Employee Reward as much as we did. by Connie Podesta Regardless of the profession, employees and employers in every industry desire the same thing: recognition and appreciation for their

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How To See More Productive Smiles At Work

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