We just had to share the article below from John Tschohl, “Happy Employees Mean Happy Customers”. Enjoy! Happy Employees Mean Happy Customers Ensuring an efficient and quality customer service takes a great deal of training and coordination. Focusing on each department in your company to make it
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We just had to share the article below from Shep Hyken about Digital Customer Service: Opportunity to Connect with Customers. Enjoy! Digital Customer Service: Opportunity to Connect with Customers As technology keeps advancing, the gap between in-person customer service and the online customer experience is closing. While
Read more →We just had to share the article below from John Tschohl, “Create Customer Passion by Remembering and Using Your Customer’s Name”. Create Customer Passion by Remembering and Using Your Customer’s Name Customer service expert John Tschohl outlines eleven key steps for successfully remembering and using your customers’
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from Bill Hogg about 6 Valuable Tips to Improve Customer Service as much as we did. 6 Valuable Tips to Improve Customer Service There are many different aspects of your role as a customer service representative, regardless
Read more →Greetings from Shoppers, Inc.! With more people ordering items online, it is more important your call center is prepared to handle all calls with the best customer service. We hope you enjoy the article below from Scott Resnick about How to Avoid Common Call Center Customer Service
Read more →What is Mystery Shopping? How Businesses Measure Customer Service Performance Companies use mystery shopping to evaluate and improve the customer service their employees provide. By viewing the business through a customer’s eyes, organizations can quickly identify areas where service falls short and outline clear opportunities for improvement.
Read more →We just had to share the article below from John Tschohl, “Create the Love…Talk to Your Customers”. It offers great suggestions to help improve customer service and strengthen long-term relationship with customers. Enjoy! Why wouldn’t you love your customer? They’re keeping you in business. It’s up to
Read more →For a manager to be perceived as a positive manager, they need a four to one positive to negative contact ratio. -Ken Blanchard What do you do, if you get a call, e-mail or find out in conversation one of your employees has given poor customer service?
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