Greetings from Shoppers, Inc.! We hope you enjoy the article below from John Tschohl about customer Service and irate customers as much as we did. There’s Bad and then there’s REALLY Bad customer service. The recent experience I had with Dish Network qualifies for REALLY, REALLY Bad customer service and it
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There are no big problems, there are just a lot of little problems. ~Henry Ford Every organization will have to deal with customer issues at one time or another since no one and nothing is perfect. These product or service problems can be caused by anything from
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from Bill Hogg about 7 Tips to Continuously Improve Your Customer Experience and customer retention relates to our goals and passions. Hope you enjoy it! Every company claims to provide good customer service.
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from Teresa Allen about Why Good Customer Service Isn’t Enough and Customer Satisfaction and pleased customers as much as we did. You might think that your business has “pretty good” customer service. Congratulations! That’s a whole lot better
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from Mark Sanborn about 3 Ways to Prevent Getting Fired by Customers and how to keep customers relates to our goals and passions. Hope you enjoy it! 3 Ways to Prevent
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from Shep Hyken about 5 Ways to Lose Your Customer and customer service as much as we did. A sure way to lose customers is to deliver a bad customer service experience. And the customer service doesn’t even have
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from John Tschohl about Customer Experience Can Be Worth Millions in Annual Revenue and customer service and employee recognition relates to our goals and passions. Hope you enjoy it! Customer experience
Read more →WELCOME THOSE CUSTOMER COMPLAINTS! By Kathy Shook We all understand that customer satisfaction is the key to success in the business world. And we all dread those customers who come to us with a complaint. However, you should welcome those customers who complain and here’s why: For
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from Joseph R. Weintraub and James M. Hunt about (HBR Blog) 4 Reasons Managers Should Spend More Time on Coaching (MAY 29, 2015) and Coaching Managers and Team Building relates to our goals and passions. Hope you enjoy
Read more →We just had to share the article below from from John Tschohl about Coaching For Success = More Profit and team coaching, coaching for success, and team leaders. Enjoy! John Tschohl is an international service strategist and speaker. He is founder and president of the Service Quality
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