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Turn Customers into Advocates

At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from Vertical Response about Turn Customers into Advocates relates to our goals and passions. Hope you enjoy it! Humans are social creatures, and as such, we are far more likely to read

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How Do You Impact Your Employees’ Productivity?

In a recent survey, workplace expert Michelle McQuaid found that 65 percent of workers in the United States would be happier if they had a boss who recognized their good work. On the other hand, only 35 percent of those surveyed said they would be happier if

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IMPROVE CUSTOMER SERVICE…WHERE DO I START?

So…you feel like your company’s service quality could be improved. But how do you start…Just tell your staff to do better? One-shot training? Ask customers how you are doing? Hire someone to be in charge of customer service, to take the upset customer calls? Show some motivational

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Customer Service Strategies from the World’s Best Brands

At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork.  The article below from Mark Sanborn about Customer Service Strategies from the World’s Best Brands and customer service relates to our goals and passions.  Hope you enjoy it! In a previous series we took

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20 Tips for a Positive New Year

We just had to share the article below from from Jon Gordon about 20 Tips for a Positive New Year.  Enjoy!   1. Stay Positive. You can listen to the cynics and doubters and believe that success is impossible or you can trust that with faith and an

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Caring Relationships: The Building Block of Championship Teams

At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork.  The article below from John C Maxwell about Caring Relationships: The Building Block of Championship Teams relates to our goals and passions.  Hope you enjoy it!   For football fans, the name Vince Lombardi conjures

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6 Tools for Increasing Your Sales with Amazing Customer Service

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Who Is Your Biggest Competitor? It’s Not Who You Think…

Greetings from Shoppers, Inc.! Hope you enjoy the article below from Krisitna Evey about Who Is Your Biggest Competitor? It’s Not Who You Think… and  customer service as much as we did.   When working with companies that are focused on getting new customers, I always ask them

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Customer Service: Zeroes and Heroes

Seems like lately, I’ve mostly run into what I call “zombies” of customer service. You know what I mean, those employees who are like the walking dead: no smile, no concern for customers, just going through the motions of their job with no pride or customer relations.

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The Power of Thank You

We just had to share the article below from from Jon Gordon about The Power of Thank You and customer service.  Enjoy!   In the spirit of Thanksgiving I’d love to share with you the benefits and power of two simple words. THANK YOU. Online Payday Installment

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