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What is Mystery Shopping? How Businesses Measure Customer Service Performance Companies use mystery shopping to evaluate and improve the customer service their employees provide. By viewing the business through a customer’s eyes, organizations can quickly identify areas where service falls short and outline clear opportunities for improvement.
Read more →We just had to share the article below from John Tschohl, “Create the Love…Talk to Your Customers”. It offers great suggestions to help improve customer service and strengthen long-term relationship with customers. Enjoy! Why wouldn’t you love your customer? They’re keeping you in business. It’s up to
Read more →At Shoppers, Inc., we are very passionate about great customer service, measurement, and teamwork. The article below from Jerry Osteryoung relates to our goals and passions. Hope you enjoy it! Dealing with an Upset Customer For a manager to be perceived as a positive manager, they need
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from John Tschohl about Customer Service Hell is Spelled… IVR! and Interactive Voice Response relates to our goals and passions. Hope you enjoy it! Customer Service Hell is Spelled… IVR!
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from Scott Resnick about Why Customers HATE Your Auto-Responder and customer service as much as we did. Want to know a secret? Your customers hate your auto-responder. But that isn’t really surprising, is it? You hate
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from Kristina Evey about Tips to Improve Customer Service relates to our goals and passions. Hope you enjoy it! Bottom line, businesses that deliver memorable customer experiences are the ones
Read more →We just had to share the article below from Teresa Allen about Smile + Personalization = Customer Service Success. Enjoy! Last week I stopped in Marshalls to look for a top to go with a new skirt. A professional shopper never stops when the original hunt is
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from Shep Hyken about How to Think In Tough Customer Service Situations, customer complaints, customer care, and customer experience relates to our goals and passions. Hope you enjoy it!
Read more →Greetings from Shoppers, Inc.! We hope you enjoy the article below from John Tschohl about customer Service and irate customers as much as we did. There’s Bad and then there’s REALLY Bad customer service. The recent experience I had with Dish Network qualifies for REALLY, REALLY Bad customer service and it
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