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Self Service is No Service

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12 reasons why employee training fails

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from John Tschohl about 12 reasons why employee training fails and customer service training as much as we did. Editor’s note: John Tschohl is president of Service Quality Institute and author of Empowerment: A Way of Life. Most of the money and time

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Seven Ways to Add Value to Your Job

Adding value to your job–making your contribution unique–is key to survival and success in a competitive job market. What could you do within your existing (or future) company to increase your value and influence? The seven job skills that follow won’t mean you necessarily work harder, but

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Do You Care?

At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from Jon Gordon about Do You Care? and caring about the customer relates to our goals and passions. Hope you enjoy it! Posted by Jon Gordon In today’s economy where businesses and

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IMPROVE CUSTOMER SERVICE…STEP 3

We are working on our Service Improvement Plan – our SIP; in order to make our customer service outshine everyone. To exceed our customers’ expectations the first time and every time, so they become FANS of our company and rave about us to all their friends and

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Customer Service Tool: One to Say Yes, Two to Say No

Empower your people to come up with a solution. It’s easy to say, “I’m sorry, we don’t have that… We can’t get it… We can’t do that… It’s not our policy.” Blah, blah, blah.  In other words, it’s easy to say, “No.” But that is not what

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IMPROVE CUSTOMER SERVICE…STEP 2

We are working on our Service Improvement Plan – our SIP in order to make our customer service outshine everyone.  To exceed our customers’ expectations the first time and every time, so they become FANS of our company and rave about us to all their friends and

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Providing Outstanding Customer Service

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Turn Customers into Advocates

At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from Vertical Response about Turn Customers into Advocates relates to our goals and passions. Hope you enjoy it! Humans are social creatures, and as such, we are far more likely to read

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How Do You Impact Your Employees’ Productivity?

In a recent survey, workplace expert Michelle McQuaid found that 65 percent of workers in the United States would be happier if they had a boss who recognized their good work. On the other hand, only 35 percent of those surveyed said they would be happier if

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