Our Blog

Our Blog

Customer Love

Great Stories about Great Service by Mac Anderson “The difference between ordinary and extraordinary is that little ‘extra’.” ~Mac Anderson When it comes to customer service, the bottom line is this: It’s not a department, it’s an attitude. Customer Satisfaction is Worthless, Customer Loyalty is Priceless by

Read more

Knowing Something About Your Customer Is Just As
Important As Knowing Everything About Your Product

We just had to share the article below from Harvey Mackay about Knowing Something About Your Customer Is Just As Important As Knowing Everything About Your Product and customer service.  Enjoy! Knowing something about your customer is just as important as knowing everything about your product.  Take politicians, for

Read more

The Benefits of Positivity and Cost of Negativity

The Benefits of Positivity and Cost of Negativity At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Jon Gordon about The Benefits of Positivity and Cost of Negativity relates to our goals and passions.  Hope you enjoy it! 11

Read more

Handling Irate Customers & Difficult Situations

Handling Irate Customers & Difficult Situations Greetings from Shoppers, Inc.!  Hope you enjoy the article below from John Tschohl about Handling Irate Customers & Difficult Situations and customer service as much as we did. It’s a tough job but somebody’s gotta do it. Facing off with a screaming, unreasonable, irrational

Read more

Free Therapy? Try a SMILE…

I made the serious mistake of going shopping this past weekend, forgetting that it was the “Back to School-Free Tax” weekend.  With no kids in school, you tend to lose track.  And for those of you not familiar, many states drop sales tax for this special shopping

Read more

Six Differences Between Customer-Focused Companies and Operations-Focused Companies

We just had to share the article below from Shep Hyken about Six Differences Between Customer-Focused Companies and Operations-Focused Companies and customer service. Enjoy! Better Customer Experience Some companies really understand customer service.  They know how to hire for it, train for it and deliver it.  Other companies

Read more

When should you hire a mystery shopper?

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Dan Denston about When should you hire a mystery shopper? and mystery shopping relates to our goals and passions.  Hope you enjoy it! Unbiased feedback can help restaurant operators up their game. Customer service.

Read more

The Five Rules of Customer Service

The Five Rules of Customer Service A recent study by Forrester reveals that 80% of companies feel they deliver superior customer service.  However, only 8% of customers agree.  Why care about great customer service?  Because the end result is that service quality wows and keeps customers coming

Read more

Get results when you complain

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from Harvey Mackay about Get results when you complain and customer service as much as we did.   Once the famous Chicago merchant Marshall Field was walking through his Chicago store and heard one of his clerks arguing with a customer.

Read more

7 Ways to Create a Vision that Motivates and Inspires

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from Mark Sanborn about 7 Ways to Create a Vision that Motivates and Inspires as much as we did. 1. Think big! Make it aspirational, but not irrational. Challenge people with the size and scope of the vision but

Read more
×
Free reporting tools!

Free with all shopper and survey programs! Learn more

Shoppers, Inc., Secret Shopper, Broken Arrow, OK
Customer Service in OklahomaMystery Shopping Provider AssociationQUIRK's Featured Company

About Shoppers, Inc.

With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.

Newsletter

Do you want your company to keep up with the latest trends in customer service? Sign up for our FREE newsletter:

  • This field is for validation purposes and should be left unchanged.
Fill out the form below to receive our free quiz.
  • This field is for validation purposes and should be left unchanged.
×
Help improve our customer service seminars.

 

×
Fill out the form below to receive our apartment pricing.
×
Fill out the form below to receive the Return on Service Calculator.
  • This field is for validation purposes and should be left unchanged.
×
Fill out the form to Inquire about Your Event.
×
Fill out the form below to receive our customer service assessment tool.
  • This field is for validation purposes and should be left unchanged.
×
Fill out the form below to receive the Common Customer Complaints.
  • This field is for validation purposes and should be left unchanged.
×
Fill out the form below to receive a copy of a Completed Net Promoter Score survey.
  • This field is for validation purposes and should be left unchanged.
×
Fill out the form below to receive our Newsletter.

Oops! We could not locate your form.

×
Fill out the form below to subscribe to our blog.
  • This field is for validation purposes and should be left unchanged.
×
Fill out the form below to receive our free quiz.
×
Fill out the form below to receive our free shopper report.
×

Cart